Field Service Technician

Job Title: Field Service Technician / Field Service Engineer

Job Description

This position provides on-site technical support, installation, maintenance, and troubleshooting for an autonomous airport inspection robot deployed at major airports. You will work independently in the field, ensuring reliable operation of advanced automation equipment while delivering exceptional service to customers. The role combines hands-on mechanical, electrical, and software work with direct customer interaction and close collaboration with engineering and product teams.

Responsibilities

• Install, test, commission, and maintain autonomous airport inspection robots at airports primarily in Atlanta and Dallas, with additional assignments in other international locations as needed.
• Diagnose and repair mechanical, electrical, and software issues to ensure optimal performance and minimal downtime.
• Perform routine and preventive maintenance on equipment, documenting all work performed and parts used accurately.
• Use diagnostic tools, schematics, and service manuals to identify root causes of technical problems and implement effective solutions.
• Provide on-site technical support and hands-on training to customers on system operation, safety, and troubleshooting procedures.
• Communicate clearly and proactively with customers to manage expectations, explain technical issues, and build strong long-term relationships.
• Collaborate closely with engineering and product teams to report field issues, suggest improvements, and support ongoing product development.
• Maintain up-to-date knowledge of product functionality, software updates, control systems, and relevant industry trends in automation and aviation.
• Support remote diagnostics and troubleshooting activities where applicable, escalating issues appropriately when needed.
• Travel extensively to customer sites, including international locations, and adapt to varying airport environments and operational requirements.

Essential Skills

• Background in Automation, Electrical Engineering, Mechanical Engineering, or a related technical field; relevant hands-on experience may substitute for formal education.
• Proven experience as a field service engineer, field service technician, maintenance technician, or in a similar technical field role.
• Strong technical aptitude with demonstrated experience in mechanical troubleshooting, electrical systems, and maintenance of complex equipment.
• Proficiency with diagnostic tools, schematics, wiring diagrams, and service manuals.
• Experience with PLCs and control systems, including testing and troubleshooting of automated equipment.
• Ability to diagnose and resolve mechanical, electrical, and software issues in the field with minimal supervision.
• Excellent communication skills and a strong customer service mindset, with the ability to explain technical concepts clearly.
• Ability to work independently, organize tasks effectively, and make sound decisions under time pressure.
• Valid driver’s license and willingness to travel extensively, including international travel.
• Ability to meet requirements for work in secure airport environments.

Additional Skills & Qualifications

• Experience with remote diagnostics and support tools.
• Familiarity with PLCs, industrial control systems, and software configuration.
• Experience in the automation or aviation industry, particularly with autonomous systems or airport operations.
• Multilingual abilities and comfort working in international environments.
• Prior experience commissioning, testing, and maintaining robotic or autonomous equipment.
• Exposure to both electrical and mechanical engineering practices in field service settings.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Comfort working as the first local field representative in a new region, helping to establish processes and best practices.

Why Work Here?

You join a growing, innovative organization working at the forefront of autonomous inspection technology in aviation. The role offers a long-term, direct placement with the opportunity to be the first team member in the United States, giving you significant influence on how field operations develop. You receive comprehensive training in Norway, followed by a stable day-shift schedule in the U.S., supporting a healthy work-life balance. The position is salaried with overtime pay, participation in a company bonus program targeted at 10% of salary (with potential for more based on individual contribution), and the possibility of future stock options. Travel expenses are fully covered, with flexibility in how trips are booked and reimbursed, reflecting a culture of trust, autonomy, and collaboration.

Work Environment

You primarily work on-site at Atlanta and Dallas airports, supporting autonomous inspection robots in active aviation environments. The role involves regular travel, including a 2–4 week training period in Norway and alternating periods of approximately three months in Atlanta and three months in Dallas. While in the U.S., you typically follow a regular Monday–Friday day shift. The environment is highly technical and operational, involving close interaction with airport infrastructure, automation systems, PLCs, and control software. You work around live airport operations, so you follow site-specific safety procedures and security protocols at all times. The position combines office-based tasks such as documentation and reporting with hands-on work on the equipment in the field, often requiring flexibility to move between different parts of the airport and adapt to varying conditions.

This is a Permanent position based out of Grapevine, TX.

The pay range for this position is $72800.00 - $115000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

More information during interview

This is a fully onsite position in Grapevine,TX.

This position is anticipated to close on Sep 8, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.