About this opportunity:
Field Service Technician
Technician
Full Time
Hartford Connecticut
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Field Service Technician
Responsible for troubleshooting, repairing, installing, and maintaining IT hardware and peripherals in live customer environments.
Location: Minneapolis
Eden Praire| Apple Valley| Bloomington| Shakopee| Burnsville
Responsibilities:
Troubleshoot, repair, install, and de-install IT hardware and equipment in customer environments
Complete maintenance and recovery of supported hardware within strict SLA requirements
Manage service requests for both projects and break/fix support.
Maintain accurate, timely updates on all service tickets per documentation standards
Coordinate with customer support centers regarding service updates and technical issues
Handle logistics including transportation, setup, and proper management of hardware
Work a flexible schedule including nights and weekends, as needed
Qualifications:
High school diploma or GED
Ability to work in physically demanding or adverse repair environments
Willingness to travel locally and out of town (approximately 10% travel); mileage and travel expenses reimbursed
CompTIA A+ Certification or associate's degree in IT or related field
Minimum 1 year of IT support experience (retail or store environments)
Proficiency with POS systems, networking, printers, digital multimeters, cabling, etc.
Experience with sub-assembly hardware repair and troubleshooting utilities
Compensation:
A reasonable estimate of the base salary for this role ranges between $22.00 - $28.00 per hour. The range considers factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organizational needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each individual case.
Benefits:
We provide medical, dental, and vision insurance, along with a 401(k)-retirement plan, in accordance with Illinois state regulations.