Work Flexibility: Field-based
Performs field service of Stryker Communications product line installed at the customer site. Troubleshoots and repairs complex technical issues. Direct interaction with customers to provide support and resolve customer complaints. Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service.
Will work independently with guidance and tasking from Team Lead, Sr. FSTs and/or Regional FSM. Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems. Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
Interacts with Operations and R&D to solve complex issues. Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting. Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department.
May conduct training for new hire personnel and on site hospital bio medical and nursing staff. Interacts with customers with regard to post market surveillance activities. Responsible for staying current with all ComplianceWire training with none past due. Other duties as assigned by manager.
Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
Heavy Work Requirements:
Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. This may be done while on a ladder. Must be able to review printed materials. Must have demonstrated fine motor skills. Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.). Ability to work with large pieces of equipment. Comfortable with Microsoft Office products. Effective reading, writing and verbal communication skills.
Compensation and Benefits:
$35.12 - $49.37 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: 50%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.