Field Service Technician

CDS America
  • Houston, TX
  • $50,000–$60,000 Per Year
  • Full-time
  • Employee
  • Quick Apply
3 days ago

Job Description

CDS has quickly grown to be one of the largest independent document and information technology providers in the United States with locations in NYC, Philadelphia, Washington DC, Baltimore, Baton Rouge, Houston, and beyond!

As we look forward to the future, we continue to invest heavily in our people, technology, product, and service offerings to ensure we continue to provide the best customer, partner, and employee experiences possible.

Job Responsibilities

·         You will use your house as home base to travel to scheduled appointments Monday-Friday (no overnight stays)

·         Complete Support coverage for our customers in the Greater Houston area.

·         Responsible for installation and repair of primarily hardware

·         Perform equipment operation (printing, scanning, copying) 

·         Develop schedules & implement preventative & corrective maintenance services to maximize equipment uptime & performance

·         Provide accurate & timely monthly reporting of activities by utilizing activity reporting software tools

·         Responsible for customer satisfaction & communication of equipment status & availability

·         Maintain appropriate communication with Managed & Technical Services Personnel within assigned territory. 

·         Provide customer training on assigned products to improve end user knowledge of equipment functionality. 

Numbers & Facts

LocationHouston, TX
Job TypeFull-time, Employee
Salary$50,000–$60,000 Per Year

Qualifications

·         3-5 years of previous field technician or electrical/mechanical repair experience 

·         Demonstrated capability maintenance & repair of electronic/electrical/mechanical printing or computer equipment

·         Experience with Xerox & HP Products are a plus

·         Certifications are a plus 

·         Basic understanding of network printing, job creation & submission

·         Ability to thrive independently

·         Excellent and engaging communication skills (oral & written)

·         Outgoing disposition with willingness to learn and collaborate within a team.

·         Attention to details.

·         HS Diploma (minimum) a & prior relevant work experience

·         US Work Authorization required

·         Valid driver’s license 

Benefits

Paid Time-Off, Life Insurance, Paid Sick Days, 401K, Medical, Dental, Vision

About Company

CDS fosters a workplace environment that is competitive, but supportive. Veteran sales representatives are always willing to aid their colleagues.

Be it a senior business development account executive working with a junior sales person on a proposal, or a junior technician mentoring a new hire, we are a true team. Service, Billing, Customer Support, and Sales all come together to deliver an award-winning customer experience.

Skills

  • Information Technology & Information Systemsunmatched
  • On Site Supportunmatched

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