Field Service Technician II

Field Service Technician II | Join us | Saint-Gobain

• Contact
• Saint-Gobain in the world

Select your language

English

Chinese, SimplifiedCzechDanishDutchEnglishFinnishFrenchGermanItalianJapaneseLatin American SpanishPolishPortuguese, BrazilPortuguese, PortugalRomanianRussianSpanishUkrainian

Chinese, Simplified Czech Danish Dutch English Finnish French German Italian Japanese Latin American Spanish Polish Portuguese, Brazil Portuguese, Portugal Romanian Russian Spanish Ukrainian

Dark Mode

• Magazine
• Group
• Solutions
• Finance
• Careers
• Media

Back to jobs list

Posting date : 07/21/2026

Image

Reference : USA14795

Field Service Technician II

United States, Texas, Houston

• Permanent / Regular

• Technical Production

• Remote

Apply

Why do we need you ?

The Field Service Technician will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at the customer sites, thereby requiring the candidate to work independently. Territory will range from Beaumont, TX to Baton Rouge, LA. Schedule flexibility is required.

Field visits may be scheduled late at night and/or very early in the morning.

Essential Functions:

• Installation, Maintenance, and Repair
• Technical work pertaining to admixture dispensing equipment includes, but is not limited to, installation, preventive and scheduled maintenance, calibration, emergency, and service repair.
• Technical work pertaining to Verifi includes, but is not limited to, review and analysis of system performance reports to determine problem areas and develop resolutions.
• Coordinate problem resolution with other employees as needed, always serving as the local liaison and first line of contact to the customer.

Customer Relations

• Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
• Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.
• Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service work

• The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly, and monthly events in accordance with the needs of the company and the customer.
• In this role, the candidate will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such as organizational skills, planning skills, customer orientation, and project management skills. The technician is responsible for managing their response time consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration

• The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

Other Duties

• Complete all safety training and online training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.
• Develop a solid understanding of concrete and the concrete industry, most importantly, the operations of a concrete plant.
• Recommend modifications and product changes to improve the reliability of equipment; work with the R&D team to provide input to new system designs or research/testing

Is this job for you ?

• A High School Diploma or Equivalent is required
• 4-7 years' experience (1 year of education equivalent to 1 year of experience)
• Equivalent, Military or other mechanical / engineering training

Other requirements include:

• Must possess a broad array of knowledge, including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.
• Ability to learn new technology and processes quickly
• Strong verbal and written communication skills with both colleagues and customers
• Organized and detail-oriented, particularly with regard to maintaining records
• Problem-solving skills
• Customer service & employee relationship skills
• Hands-on Electro-Mechanical aptitude
• Experience with hand tools, power tools, meters, and gauges
• Experience in field service type work
• Working knowledge of the Ready Mix Concrete industry is a plus
• Must be able to lift 50 pounds
• Must be able to wear a respirator and comply with GCP's facial hair policy for respirator users
• Must be able to comply with DOT requirements for a Non-CDL commercial motor vehicle driver medical certification exam, such as a drug screen, background check (safety performance and driving record).
• Flexible work hours, overnight travel
• Ability to respond to short-notice project work and emergency service calls

A little more about us

Chryso is a leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

For more information, visit GCP's website at www.chryso.com

To make sure nothing is forgotten

Hours: Varies/Flexible; 40 hours per week with potential for OT; No set schedule and hours worked varies based on customer needs

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.

Benefits in joining us

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $53,500 to $82,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $55,700 to $86,400. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs:

• Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits- Helping shape the experience and impact you want

• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program

×

Which country of the group are you interested in ?

Country

Country

Royaume-UniItaliePologneEspagneMiddle EastPortugalRomaniaPérouArgentineChiliSwitzerlandGermanyAustriaFinlandDanemarkBrazil

Country Royaume-Uni Italie Pologne Espagne Middle East Portugal Romania Pérou Argentine Chili Switzerland Germany Austria Finland Danemark Brazil

Apply

We use cookies in order to improve site performance, offer you a better browsing experience and enable you to easily share content. Cookies are pieces of information stored on your computer in simple text files which our server can read and record. These files do not contain any sensitive information. By continuing to browse our site, you agree to the use of cookies. Find out more and change your cookies parameters by clicking here.

x

Cookies Button

We respect your privacy

Compagnie de Saint-Gobain and selected third-parties use cookies or similar technologies. They allow access to information such as the characteristics of your terminal or certain personal data (IP addresses, navigation data on the Saint-Gobain site, etc.) for the following purposes : analysis and improvement of the user experience and/or our offer of content, products and services; audience measurement and analysis; interactions with social networks; display of advertising and personalized content. For audience measurement and analysis, your cookie IDs, IP addresses and terminal identification numbers may be transferred to the United States.

You can accept cookies by clicking "Accept All" or decline them by clicking "Decline All". You may freely give or withdraw your consent at any time by clicking on "Cookies Settings". If you click on "Decline All" only the cookies strictly necessary for the proper functioning of the site will be used.

For more information, please see ourCookie Policy Page

Allow All

Decline All

Cookies Settings

Privacy Preference Center

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For audience measurement and analysis, your cookie IDs, IP addresses and terminal identification numbers may be transferred to the United States.

More information

Allow All

Manage Consent Preferences

Functional Cookies

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies Details

Performance & Analytics Cookies

Performance & Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookies Details

Social Media and Marketing Cookies

Social Media and Marketing Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Cookies Details

Targeting Cookies

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies Details

Strictly Necessary Cookies

Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies Details

Targeted Advertising

Targeted Advertising

These cookies may be set within our website by our advertising partners. They may be used by these companies to profile your interests and serve you relevant advertisements on other websites. They do not store personal data directly, but are based on the unique identification of your browser and Internet device. If you do not allow these cookies, your advertising will be less targeted.

Cookies Details

Back Button

Back

Search Icon

Filter Icon

Clear

checkbox label label

Apply Cancel

Consent Leg.Interest

checkbox label label

checkbox label label

checkbox label label

• View Cookies
• Name

cookie name

Reject All Confirm My Choices