Field Service Technician (Industrial Machinery)

• Installs, repairs, and maintains machinery and mechanical equipment by completing preventive maintenance.
• Locates sources of problems by observing mechanical devices in operation.
• Dismantles machinery and removes/replaces defective parts.
• Determines changes in requirements of parts by inspecting and measuring various instruments.
• Maintains inventories of equipment parts and supplies by checking stock and placing orders.
• Trains production workers on routine preventive maintenance.
• Provides mechanical maintenance information by answering questions and requests.
• Prepares maintenance reports by collecting, analyzing, and summarizing information and trends.
• Maintains a safe and clean work environment by complying with procedures, rules, and regulations.
• Ability to operate machinery and technical equipment.
• In-depth knowledge of system maintenance.
• Ability to lift and move heavy equipment.
• Familiarity with safety standards and regulations.
• Skilled in analyzing information and creating reports.
• Clean driving record.

• Associates degree in a related technical field or equivalent on-the-job training.
• Five or more years’ experience in field service working with electro-mechanical, hydraulic, and pneumatic equipment. Experience working with integrated equipment controls preferred.

• Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty.
• Able and willing to travel 80% of the time, including an occasional international trip.
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery.
• Ability to read technical drawings & electrical schematics.
• Ability to troubleshoot and maintain hydraulic & pneumatic systems.
• Resolves customer issues and creates value for both customers and Cold Jet in a professional manner.
• Effectively applies technical and logical methodologies to solve problems.
• Clear written and verbal communication, computer literate with experience in MS Office, web browsers, ERP & CRM systems, TeamViewer & Google docs.
• Able to prioritize critical tasks.
• Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer.
• Able to manage inventory and to be accountable.

• Knowledge of embedded PLC programming in Structured Text, and HMI development in HTML5.
• Solid skills and experience in troubleshooting PLC/HMI programming system.
• Identify PLC Symptoms, ability to review programs, trace ladder logic & verify causes.
• Familiar with electrical wiring diagrams and electrical schematics/circuits.
• Provide a methodical means of troubleshooting and root cause analysis.
• Update, develop and maintain PLC-Programs for high-quality Line-Controls on complete Engineered systems for ES and IBS.
• Contribute with programming support during site commissioning of ES and IBS projects.
• Knowledge Beckhoff TwinCAT (The Windows Control and Automation Technology) suite of automation tools and components for use in industrial control systems.

• Adapts to and is effective in diverse international cultures.
• Intellectually inclined and learns new skills and information quickly and accurately.
• Has mechanical aptitude.
• Motivated and dedicated toward gaining knowledge that provides added value to the company.
• Customer-service oriented; being a steward to customers and fellow employees.
• Communicates using socially and politically acceptable language.
• Treats others with sensitivity, dignity, and honesty.
• Is confident, firm, but respectful in interaction with others.
• Articulate and competent in dealing with engineers and managers at customer sites.

• Sitting and standing for long periods of time throughout the day.
• Regularly reaching with a range of floor level to overhead.
• Regularly bending, crouching, stooping, kneeling, crawling, and maneuvering around and inside equipment.
• Regularly climbing ladders.
• Regularly lifting or moving – 10 lbs. frequently, 30 lbs. occasionally (approx. 1x/week), 70 lbs. (floor to waist) in frequently (approx. 1x/month).

Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision. Through their leadership, individuals and teams achieve challenging and focused goals, fostering personal achievement and loyalty to a company that values a job well done.By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence. Learn more about our culture at careers.coldjet.com