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Field Service Technician IV

HEICO Corporation
  • Norfolk, VA
    6 days ago
    HEICO Corporation

    Job Description

    RMH, a member of HEICO's Defense Sustainment Team, offers key hydraulic support to Navy Ships. The main production facility is just outside of Denver, providing expert engineering solutions and executing complex hydraulic system overhauls. RMH has service shops on both East and West coasts and a rapid deployment system to aid deployed ships globally. The Commercial Sales division gives pump repair capabilities across the nation, serving diverse industries.



    Responsibilities



    • Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment.

    • Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime.

    • Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services.

    • Develops methods, guidelines, and policies to facilitate efficient service delivery.

    • Reviews service reports to monitor service performance and enhance customer satisfaction.

    • Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed.

    • Other duties as assigned.


    Education



    • High School Diploma or Equivalent


    Experience



    • 10 years of experience in hydraulic repair or other related fields


    Specialized Knowledge/Abilities



    • Hydraulic Equipment Installation

    • Technical Troubleshooting

    • Field Service Operations & Management

    • OSHA10/Safety Compliant

    • Project Planning & Delivery



    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

    Numbers & Facts

    LocationNorfolk, VA
    IndustryAerospace and Defense
    Company Size5,000 to 9,999 employees
    Year Founded1957
    Websitehttps://www.heico.com/

    About Company

    HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services. HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices. HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities. HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors. The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries. By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.

    Skills

    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Equipment Maintenance/Repairunmatched
    • High School Diplomaunmatched
    • Hydraulic Engineeringunmatched
    • Identify Issuesunmatched
    • Manufacturingunmatched
    • OSHAunmatched
    • On Site Supportunmatched
    • Operations Managementunmatched
    • People Managementunmatched
    • Performance Analysisunmatched
    • Project Planningunmatched
    • Pumpsunmatched
    • Resolve Customer Issuesunmatched
    • Safety Complianceunmatched
    • Salesunmatched
    • Service Deliveryunmatched
    • Technical Supportunmatched

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