Sign On Bonus Available for Qualified Service TechniciansWhaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.
Summary:The Field Service Leader is responsible for scheduling and workflow among the service technicians. In addition, this person may also act in the capacity of the service technician job description based on the needs of the business. Spends more than 50% of their time in the field performing service work.
Responsibilities:
Prioritize new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
Provide direct supervision of all branch service technicians.
Set up daily and on-call schedule for all service technicians at branch location.
Respond directly to customers and factories regarding service-related issues.
Provide technical support to branch service technicians in the field to resolve problems quickly.
Contact customers as directed for leads, service issues, and collection issues.
Conduct/oversee weekly tech meetings as required by Area Manager.
In Area Managers absence, assume responsibility for daily branch operations.
Be available to on-call service technicians (nights, holidays, and weekends) for technical support as required.
Performs other duties as required.
Required Education | Experience:
A High School diploma or the equivalent in experience.
Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
Driving record acceptable under auto liability insurance guidelines.
3-5 years previous experience as a Service Technician within the industry or 1-3 years previous industry experience combined with 2-3 years of direct customer service experience.
Skills and Abilities:
Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
The ability to understand and prioritize service calls and assign technicians accordingly.
Must be well organized and focused on promoting customer and employee satisfaction.
Regular lifting of 5 pounds to 50 pounds depending on requirements of the repair, maintenance, and/or installation.
Repeated bending, twisting, stooping and kneeling.
Extensive daily travel to work site location.
Exposure to hot grease from fryers.
On-call weekend rotation may be required (frequency varies with branch size).
Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Numbers & Facts
Location
Birmingham, Alabama
Skills
Auto Insuranceunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Disability Insuranceunmatched
Diversityunmatched
Driver's Licenseunmatched
Equipment Maintenance/Repairunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Liability Insuranceunmatched
Life Insuranceunmatched
Lift/Move 50 Poundsunmatched
Maintenance Servicesunmatched
Mobile Devicesunmatched
Multitaskingunmatched
On Callunmatched
On Site Supportunmatched
Operationsunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Technical Supportunmatched
Test Equipmentunmatched
Willing to Travelunmatched
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