Field Service Technician

About Datamax

At Datamax, we are committed to Creating Raving Fans-for both our customers and our employees. For over 65 years, we've built our reputation on rapid response, resourceful solutions, and delivering real return on technology investments. Datamax has earned "Best Places to Work in Arkansas" 9 times!

About the Role

Datamax is seeking a skilled Copier / Multifunction Printer (MFP) Field Service Technician to install, maintain, troubleshoot, and repair office equipment, including multifunction copiers, printers, scanners, and document management devices. This role combines electromechanical repair expertise, network connectivity troubleshooting, and customer-focused service to ensure maximum equipment uptime and client satisfaction. The ideal candidate has experience working with office technology and possesses a strong foundation in basic networking, printing environments, Windows operating systems and strives to achieve high first-call resolution rates.

Responsibilities

Equipment Repair & Maintenance

• Troubleshoot, diagnosis and repair multifunction copiers, printers, scanners, image quality issues, print defects, feeding problems, and hardware failures.
• Perform preventive maintenance (PM) and equipment inspections.
• Install replacement parts, perform calibrations, update firmware, and complete system configurations.
• Analyze service history, error codes, and customer-reported symptoms to identify root causes.

Network & IT Support

• Install and configure network-connected printers and multifunction devices.
• Configure print drivers, scan-to-email, scan-to-folder, and network printing solutions.
• Troubleshoot connectivity issues involving TCP/IP, DNS, DHCP, static IP addressing, SMB, SMTP, and Windows print environments.
• Support Microsoft 365 authentication concepts and basic Active Directory environments.
• Collaborate effectively with customer IT teams to resolve printing and scanning issues. Verify printing, scanning, copying, faxing, and finishing functions after installation or service.

Customer Service

• Deliver exceptional customer support and technical guidance by building strong customer relationships through professionalism and reliability.
• Communicate service status, expected completion times, and recommended solutions.
• Train end users on basic device operation and functionality.

Documentation & Inventory Management

• Accurately document service calls, repairs performed, parts used, and resolution details.
• Maintain vehicle inventory and car stock levels.
• Manage service schedules efficiently and minimize repeat visits.
• Follow company procedures for parts returns, warranty claims, and service reporting.

Qualifications

• High school diploma or GED

• Basic networking knowledge, including:

• TCP/IP

• DHCP and Static IP Addressing

• DNS and Gateway Configuration

• Network Printing

• SMB and SMTP

• Connectivity Testing and Ping Utilities

• Experience with Windows 10/11 environments

• Ability to read service manuals, diagrams, and technical documentation

• Valid driver's license with acceptable driving record

• Professional appearance

Preferred Qualifications

• Experience with Canon, Ricoh, Sharp, Kyocera, Konica Minolta, HP, Xerox, Lexmark, or Toshiba devices.
• CompTIA A+, Network+, or equivalent technical certifications.
• Experience with Managed Print Services (MPS).
• Knowledge of Microsoft 365, Active Directory, and Windows Server environments.
• Prior field service or technical support experience.

What We Offer

• Base Salary: $40,000-$50,000
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement & professional development with career growth
• Life insurance + FSA
• Employee assistance program
• Employee referral program
• Professional, collaborative work environment

Work Environment

• Full-time, Monday-Friday (8:00 AM - 5:00 PM)
• Based in Little Rock, AR, covering Central Arkansas territory

Why Join Datamax?

At Datamax, you will have the opportunity to make a meaningful impact within a growing organization while collaborating with talented professionals who are committed to delivering exceptional service to our customers. We value teamwork, innovation, and continuous improvement, and we invest in the success of our employees. If you are ready to build a rewarding career with a company that values growth, support, and success, Datamax is the place for you.

Datamax is proud to be an Equal Opportunity Employer. We are also a drug-free workplace that requires candidates to submit and pass a drug screening prior to employment.