A stable, industry-leading sales and service center specializing in foundation engineering equipment is seeking a Field Service Technician to join the team. This is a very busy, fast-paced environment with significant field travel and strong overtime earning potential. The Field Service Technician is responsible for conducting technical diagnosis and repair of heavy foundation engineering equipment at company facilities, customer sites, and business partner locations across the U.S. and internationally.
Salary + Additional Benefits:
$5560/hr
Significant overtime opportunity; 100130 hours worked per bi-weekly period is typical
Per diem: $80/day when traveling
Annual tenure bonus
Medical Insurance
Dental Insurance
401K - company match
Location: Hybrid Livermore, CA Type of Position: Direct Hire
Responsibilities:
Conduct technical diagnoses and repairs of foundation engineering equipment at company facilities, customer sites, and business partner locations.
Receive customer service requests; assess customer needs, complaints, and equipment symptoms; diagnose issues and suggest repair solutions to the Technical Service Manager based on customer needs and resource availability.
Perform effective hands-on shop and field service repairs.
Research and determine spare parts needs; suggest spare parts packages.
Provide effective and efficient technical assistance in person and by phone.
Resolve product issues through identification, documentation, and communication with all affected parties.
Complete Service and Yard/Damage reports as required.
Provide technical assistance to internal and external parties.
Assist in maintaining technical manuals.
Requirements:
High school diploma required; Associate's degree in a mechanical, hydraulic, or electrical machinery-related field, or equivalent post-secondary credential desired
Minimum 2 years of directly related training and/or experience
Proficiency in mechanical, electrical, and hydraulic troubleshooting and repairs
Ability to interpret technical instructions, diagrams, flow charts, maintenance schedules, and related documentation
Proficiency in Microsoft Excel, Word, and Outlook
Strong verbal and written communication skills in English
Ability to work overtime (California: overtime applies after 8 hours/day or 40 hours/week), weekends, and on-call duty as needed
Willingness and ability to travel up to 80%, including internationally; travel time counts from departure from home
Must possess a valid passport and driver's license
Ability to lift up to 50 lbs.; stand, sit, kneel, crawl, climb, and perform physical tasks required to travel and work independently
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
#LI-DNI
Numbers & Facts
Location
Livermore, CA
Skills
Communication Skillsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Dental Insuranceunmatched
Documentationunmatched
Driver's Licenseunmatched
Educational Technologyunmatched
Electricityunmatched
English Languageunmatched
Health Insuranceunmatched
Heavy Equipment/Vehiclesunmatched
High School Diplomaunmatched
Hydraulic Engineeringunmatched
Identify Issuesunmatched
Lift/Move 50 Poundsunmatched
Maintenance - Electricalunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Needs Assessmentunmatched
On Callunmatched
On Site Supportunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Salesunmatched
Technical Services Managementunmatched
Technical Supportunmatched
Technical Writingunmatched
User Documentationunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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