Commissioning, Communication Skills, Customer Escalations, Customer Relations, Customer Support/Service, Diagnostics Solutions/Software, Driver's License, Electrical Engineering, Electricity, Flexible Spending Accounts, Information Technology & Information Systems, Life Insurance, Low Voltage (LV), Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Windows Operating System, Microsoft Word, On Site Support, Telecommunications, Willing to Travel
Seeking an experienced Field Service Technician to perform diagnostics, maintenance, and repairs on high-power EV charging systems. This role combines hands-on technical work with customer interaction and requires extensive travel.
Key Role Details
- Position Type: Full-time, Travel
- Industry: Electric Vehicle Infrastructure
- Location: Various
- Department: Service Operations
Key Responsibilities
- Execute diagnostic, maintenance, and repair work on charging systems
- Perform commissioning and periodic maintenance interventions
- Work independently and collaboratively to maximize repair efficiency
- Document repairs thoroughly and consistently
- Provide feedback to remote service and development teams
- Coordinate service interventions within assigned territory
Requirements
- Technical Background
- Technical certification or experience in electrical engineering
- Experience as electrician in low-voltage range (up to 1,000V)
- 2+ years support role in eMobility/EV charging industry
- Basic software and diagnostic skills
- Full stack IT infrastructure knowledge (hardware, software, network, telecommunications)
- Proficiency in MS Office (Windows, Excel, Word)
- Strong customer service orientation
- Professional communication abilities
- Experience working under time pressure
- Ability to manage urgent customer escalations
- Ability to lift 75lbs (components and units)
- Capable of repeated ladder climbing
- Able to stand/walk for extended periods
- Valid driver's license
- Valid passport
- Flexibility for overtime work
- Willingness for domestic and international travel
- Available for flexible hours
Benefits
- Medical Benefits with cost assistance.
- Vision
- Dental
- Life Insurance paid by employer
- Disability
- Flexible Spending Accounts (FSA/HSA)
- PTO (minimum 16 days)
- Company holidays