Field Service Technician

Job Description

Field Service Technician - Retail Technology Deployment (POS, Camera, and Cabling)

Company Summary

• A national network infrastructure and technology services company is hiring Field Service Technicians for a retail technology rollout
• The team deploys POS systems, security cameras, and network cabling across large retail store footprints
• Technicians work in the field with support from a remote helpdesk and a project management team

Position Overview

• We are hiring skilled, self-motivated Field Service Technicians for a fast-paced, two-week deployment in retail stores
• You will work a route of assigned stores, with scopes that change by location
• Scopes include POS upgrades, IP camera installs, low voltage cable runs, and end-device installs
• You will work independently with support from the helpdesk and project management team
• Orientation and training is on 10/16, and the deployment window is 10/19 to 10/31

Key Responsibilities

• Install and upgrade point-of-sale (POS) systems
• Install and configure IP security cameras
• Run, pull, terminate, and test low voltage and network cable
• Install and set up end devices
• Troubleshoot network, POS, and low voltage issues on site
• Work with the helpdesk to validate completed work and resolve issues
• Take clear, high-quality photos of completed work for required deliverables
• Report which scopes are complete and which are outstanding
• Get a release code from the helpdesk before leaving each site (required)
• Work day or overnight shifts as assigned and follow all site procedures
• Track your own time accurately and submit it to the project manager

Required Qualifications

• Proven experience pulling and terminating Cat5e and Cat6 cable
• Basic troubleshooting skills for network, POS, and low voltage systems
• Strong written and verbal communication skills, with the ability to report work status clearly
• Own smartphone with a quality camera for photo deliverables and helpdesk communication
• Own laptop
• Ability to work day and overnight shifts, and to switch between them depending on your route
• Reliable transportation
• Ability to work independently, manage your time, and follow site procedures
• Mandatory attendance at the 10/16 orientation
• Preferred: retail technology deployment or rollout experience
• Preferred: POS installation experience
• Preferred: IP camera or surveillance system experience
• Preferred: experience working with a remote helpdesk or NOC

Benefits and Compensation

• Pay: $22 to $23 per hour
• 50 hours per week guaranteed
• Any additional hours you work are logged and paid
• Company truck available to technicians with a clean MVR
• You may use your personal vehicle if you prefer
• Duration: Two-week deployment, 10/19 to 10/31, with orientation on 10/16

Why Work With Us

• Guaranteed 50-hour weeks for the full deployment
• Support from a helpdesk and project management team, so you are not on your own when issues come up
• Hands-on mix of POS, camera, and cabling work across multiple stores
• Short, defined assignment with clear dates and deliverables