Apple iPad, Beverages, Brewing, Career Development, Communication Skills, Credit Cards, Customer Support/Service, Dental Insurance, Driver's License, Electricity, Espresso Making, Google Apps, High School Diploma, Hydraulic Engineering, Identify Issues, Maintenance Services, On Call, On Site Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Technical Support, Time Management, Time Tracking, Training/Teaching, Vision Plan, Writing Skills
ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.
We’re looking for a skilled and motivated Field Service Technician to join our expert team, specializing in the repair, maintenance, and installation of cutting-edge coffee and espresso equipment. If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!
Experience is a plus, but what really matters is your drive and curiosity. We want someone who’s passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field, you'll be in good company.
Responsibilities
The essential functions include, but are not limited to the following:
- Travel the region to repair, maintain, and install espresso machines, coffee brewers, grinders, and other specialty coffee equipment
- Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software
- Keep customers in the loop with timely updates on repair status and estimated timeframes
- Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
- Contribute to a tidy and efficient shop environment
- Participate in a weekly on-call rotation for after-hours service
- Assist other service technicians with installations and parts delivery
Requirements
Essential Qualifications
- High school diploma or GED
- Valid driver's license with the ability to be insured
- Proven customer service skills with a professional and friendly demeanor
- Strong oral and written communication skills
- Excellent troubleshooting and problem solving skills
- Ability to work independently while also contributing to a team
Preferred Qualifications
- Working knowledge of multimeter use
- Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems
- Familiarity with Google Workspace (Gmail, Chat, Drive, Calendar)
- Previous experience in the coffee industry
Benefits
Position Benefits
- Hourly rate of $21-$26 per hour based on experience, plus productivity bonuses that average an additional $2 per hour for technicians
- Take home service vehicle with gas card
- Company issued credit card for business related expenses including tools, our technicians do not spend any money out of pocket.
- Bring your own device policy with $30 per pay period cell phone reimbursement
- In house technical support and training provided by our highly experienced technicians
- Medical, dental and vision insurance
- Retirement account matching
- Generous vacation policy & paid holidays
- Company paid life insurance & long term disability
- Ongoing career development & training
- Educational assistance program that reimburses tuition
- Employee discounts on items from our product division, Intermix Beverage
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Espresso Services Inc / Intermix Beverage