Android, Background Investigation, Detail Oriented, Documentation, Driver's License, Functional Testing, Government, Hardware Administration, High School Diploma, Identify Issues, Installation Guide, Inventory Management, Inventory Reports, Lift/Move 25 Pounds, Mobile Devices, Network Support, On Site Support, Organizational Skills, Physical Demands, Project Schedule, Record Keeping, Reporting Skills, Smartphones, Technical Support, Telecommunications Equipment, Willing to Travel, Writing Skills
Location
Travel throughout Tennessee to correctional facilities statewide
Position Type
Temporary/Contract Position
Position Summary
We are seeking dependable and detail-oriented Field Service Technicians to support a statewide mobile device refresh project at correctional facilities across Tennessee. Technicians will travel to assigned facilities to replace cellular SIM cards in Verizon tablets, verify device connectivity, document completed work, and report any devices requiring additional support.
This position requires professionalism, reliability, and the ability to work independently while adhering to strict security procedures within correctional environments.
Essential Duties and Responsibilities
- Travel to assigned correctional facilities throughout Tennessee according to the project schedule.
- Remove existing SIM cards from Verizon tablets and install replacement SIM cards.
- Verify tablet functionality, cellular connectivity, and successful activation following installation.
- Troubleshoot basic connectivity issues and escalate non-functioning devices for further disposition.
- Accurately document completed installations and maintain device inventory records.
- Submit daily completion reports and project status updates.
- Safeguard project materials, including SIM cards and equipment.
- Return unused SIM cards and project materials as directed.
- Follow all facility security protocols, check-in procedures, and site-specific requirements.
- Maintain professional conduct while working within secure government facilities.
Minimum Qualifications
- High school diploma or equivalent.
- Experience with mobile devices, tablets, smartphones, or basic IT hardware support preferred.
- Ability to follow written procedures with strong attention to detail.
- Strong organizational and documentation skills.
- Comfortable working independently with minimal supervision.
- Valid driver's license and reliable transportation.
- Ability to travel extensively throughout Tennessee, including overnight travel if required.
- Ability to pass required background screenings and obtain facility access clearance.
Preferred Qualifications
- Experience working in correctional, detention, or government facilities.
- Experience performing large-scale mobile device refresh or deployment projects.
- Previous field service or IT deployment experience.
- Familiarity with Android tablets and cellular connectivity troubleshooting.
- Ability to travel throughout Tennessee as required by the project schedule.
- Strong documentation, inventory management, and reporting capabilities.
Security and Background Requirements
All contractor personnel must:
- Successfully complete all facility-required background investigations, fingerprinting, and security screenings.
- Present valid government-issued identification prior to facility access.
- Comply with all correctional facility security policies, procedures, and dress code requirements.
- Be eligible to enter Tennessee correctional facilities without restriction.
- Follow all instructions provided by facility staff and maintain professional conduct while on-site.
Physical Requirements
- Ability to travel frequently throughout Tennessee.
- Ability to lift and carry up to 25 pounds.
- Ability to stand, walk, and move between multiple locations throughout the workday.
- Ability to use handheld devices and small tools for SIM card installation.
What We're Looking For
Successful candidates are dependable, professional, adaptable, and comfortable working in secure environments while providing accurate, efficient technical support. Attention to detail, accountability, and the ability to complete assigned work independently are essential to project success.
Location
Headquarters in Nashville. Travel throughout Tennessee to correctional facilities statewide
Position Type
Temporary/Contract Position – approximate dates: 16 July 2026 – 15 August 2026
Position Summary
We are seeking two to four dependable and detail-oriented Field Service Technicians to support a statewide mobile device refresh project at correctional facilities across Tennessee. Technicians will travel to assigned facilities to replace cellular SIM cards in Verizon tablets, verify device connectivity, document completed work, and report any devices requiring additional support.
This position requires professionalism, reliability, and the ability to work independently while adhering to strict security procedures within correctional environments.
Essential Duties and Responsibilities
- Travel to assigned correctional facilities throughout Tennessee according to project schedule.
- Remove existing SIM cards from Verizon tablets and install replacement SIM cards.
- Verify tablet functionality, cellular connectivity, and successful activation after installation.
- Troubleshoot basic connectivity issues and escalate non-functioning devices for further disposition.
- Accurately document completed installations and maintain device inventory records.
- Submit daily completion reports and project status updates.
- Safeguard project materials, including SIM cards and equipment.
- Return unused SIM cards and project materials as directed.
- Follow all facility security protocols, check-in procedures, and site-specific requirements.
- Maintain professional conduct while working within secure government facilities.
Minimum Qualifications
- High school diploma or equivalent.
- Experience with mobile devices, tablets, smartphones, or basic IT hardware support preferred.
- Ability to follow written procedures with strong attention to detail.
- Strong organizational and documentation skills.
- Comfortable working independently with minimal supervision.
- Valid driver's license and reliable transportation.
- Ability to travel extensively throughout Tennessee, including overnight travel if required.
- Ability to pass any required background screening and obtain facility access clearance.
Preferred Qualifications
- Previous field service or IT deployment experience.
- Experience supporting mobile device deployments or telecommunications equipment.
- Familiarity with Android tablets and cellular data connectivity.
- Experience working in government or secure facilities is a plus.
Physical Requirements
- Ability to travel frequently throughout Tennessee.
- Ability to lift and carry up to 25 pounds.
- Ability to stand, walk, and move between multiple locations throughout the workday.
- Ability to use handheld devices and small tools for SIM card installation.
What We're Looking For
Successful candidates are dependable, professional, adaptable, and comfortable working in secure environments while providing accurate, efficient technical support. Attention to detail, accountability, and the ability to complete assigned work independently are essential to project success.