Field Service Technician

Job Description: Field Service Technician

Summary:

In the Field Service Technician position, you are in a primarily field-based, customer-facing role. You will be responsible for assisting in maintenance, repair, delivery, installation, and/or exchange of all Brown Foodservice beverage, chemical, and commercial kitchen equipment to maximize customer satisfaction and sales. Equipment may include fountain beverage, cappuccino, tea and coffee dispensing equipment as well as restaurant chemical dispensing equipment and commercial fryers and dishwashers. Working out of our Louisa, KY facility, you will be an essential part of our team that has been servicing customers and delivering fine foods since 1942.

Essential Duties and Responsibilities

• Coordinate and perform scheduled equipment installations, preventative maintenance, service for our customers.
• Collaborate with other Field Service team members and outside sales representatives as needed.
• Provide quality customer service including driving to customer locations to deliver and/or repair equipment.
• Assist in delivery, exchange and moving of beverage equipment.
• Load and unload beverage equipment for delivery and/or return.
• Communicate with customers and supervisors regarding delivery and pick up status.
• Troubleshoot equipment problems and perform immediate repairs and preventative maintenance on equipment.
• Perform regular cycle counts on parts and equipment inventory.
• Ensure sufficient parts inventory is maintained on company vehicle and replenished as needed.
• Generate parts requests to ensure adequate inventory.
• When working with electricity, ensure lockouts are in place.
• When working with compressed gasses, such as CO2, check for any leakage and evacuate area prior to performing required repairs.
• Complete service invoices and obtain required signatures.
• Submit all completed invoices to corporate office for billing.
• Maintain and complete required paperwork such as work tickets, parts list, vehicle inspections, etc.
• Rebuild and repair parts and equipment.
• Maintain clean and safe work area.
• Perform duties based on a flexible schedule.
• Conduct work according to company policies, work procedures, and processes.
• Responsible for general upkeep of vehicle in accordance with company policy.
• Conform with, abide by, and re-enforce all government and health department regulations and policies.
• Perform other duties as assigned.

Education and Experience

• High School diploma or GED required.
• 1-3 years of general work experience required.
• At least 2 years general plumbing, equipment repair, or technical experience preferred.
• Demonstrated mechanical, technical and electrical aptitude.
• Forklift certification preferred.
• Previous experience within high-speed industrial environment preferred.

Job Knowledge, Skills and Abilities

• Must be at least 21 years of age or older
• Valid driver's license and a motor vehicle driving history that meets Company guidelines.
• Possess mechanical skills such as the ability to use hand tools, operate power tools.
• Possess excellent communication skills.
• Be a self-starter that can work in a fast-paced environment.
• Demonstrate the ability to manage multiple tasks in a professional and timely manner.
• Ability to interact with all types of individuals from different cultural and ethnic backgrounds.
• Ability to follow manufacturers' specifications and schematics.
• Ability to perform electrical problem diagnosis and repair.
• Able to maintain a high level of visual attention and mental concentration for significant periods of time.
• Able to use necessary office equipment, computer software, hardware and equipment.

Physical Demands

• Ability to do heavy lifting on a daily basis. Must be able to lift 75 lbs.
• Must be able to work standing for long periods of time.
• Must be able to work in various work environments including but not limited to heights, confined spaces and outdoors.
• Work involves walking, talking and hearing, using hands to handle, feel or operate objects. Vision abilities required by this job include close vision and the ability to focus when working on small components.

BROWN FOODSERVICE, INC BENEFITS

• Brown Foodservice offers competitive pay and benefits including medical, dental, vision, life insurance, STD/LTD and 401(k).

Candidates must pass a background check, drug screen and other job requirements.