Field Service Technician

Field Service Technician

95% travel required, including domestic and international assignments

Baldwin Park, CA 91706 Full Time | Exempt

Salary Range: $75K-$80K DOE

Make an Impact at Tecan

Are you passionate about hands-on technical work, problem-solving, and supporting advanced instrumentation in the field? Join our team as a Field Service Technician, where you will play a critical role in installing, servicing, repairing, and supporting electro-mechanical instruments used in life science and healthcare environments.

In this role, you will assemble and test instruments, perform onsite installations and repairs, and provide direct technical support and training to customers. You will work closely with engineering, manufacturing, and quality teams to ensure equipment reliability, compliance, and an exceptional customer experience.

If you are mechanically and electrically skilled, detail-oriented, and thrive in a fast-paced, customer-facing technical role with extensive travel, we invite you to bring your expertise to our growing team.

How Will You Make an Impact?

• Assemble, test, and verify electro-mechanical instruments and subassemblies in a manufacturing environment
• Perform soldering, wiring, mechanical assembly, and functional testing using hand tools and basic electronic test equipment
• Follow SOPs, engineering drawings, work instructions, and manuals to ensure accurate and consistent builds
• Conduct visual inspections and preliminary quality checks on assemblies and finished instruments
• Troubleshoot, diagnose, and repair instruments in-house and at customer sites
• Perform onsite installation, setup, servicing, and calibration of instruments at customer locations
• Provide technical support to customers via phone, email, and onsite visits
• Deliver onsite training to customers on instrument operation and basic troubleshooting
• Complete detailed Customer Service Reports and maintain accurate service documentation
• Assist with packaging, crating, and shipment of instruments and components
• Support Engineering (R&D and Manufacturing Engineering) with technical projects and investigations
• Follow ESD, PPE, and safety protocols at all times
• Ensure compliance with company Quality System and ISO requirements
• Maintain organized work areas and support inventory accuracy
• Communicate status updates, technical issues, and escalations to internal teams
• Travel extensively to customer sites to support installations and service needs

What You Bring

• Strong attention to detail and commitment to quality workmanship
• Ability to follow detailed technical instructions, drawings, and procedures
• Hands-on experience with mechanical and electrical assembly
• Experience using hand tools, power tools, and basic electronic test equipment
• Strong troubleshooting and problem-solving skills
• Ability to work directly with customers in a professional and service-oriented manner
• Strong written and verbal communication skills
• Ability to work independently and collaboratively across teams
• Basic computer skills, including Microsoft Office applications
• Willingness to travel extensively and work in a fast-paced environment

Your Background

• High school diploma or equivalent required
• 2+ years of electro-mechanical assembly or field service experience required
• 1+ year of basic electronics training or equivalent hands-on experience
• Experience in a manufacturing, instrumentation, or field service environment preferred
• Familiarity with quality systems (ISO or similar) preferred
• Experience documenting service work, repairs, or technical procedures

Nice to Have

• Experience performing onsite installation, calibration, or equipment commissioning
• Exposure to laboratory, diagnostic, or life science instrumentation
• Experience providing technical training or customer support
• Background supporting engineering or manufacturing troubleshooting activities
• Basic inventory management or logistics experience

Physical & Travel Requirements

• Ability to lift up to 50 lbs occasionally
• Ability to stand, bend, and perform repetitive technical tasks
• Ability to work in a fast-paced manufacturing and field environment
• Approximately 95% travel required, including domestic and international assignments

What We Offer

• Medical, Dental, and Vision insurance effective on your first day
• 16 company-paid holidays
• 401(k) employer match on first 6% contributions (no vesting period)
• Company-paid Life Insurance
• Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options
• Company-paid short- and long-term disability coverage
• Employee Assistance Program (EAP)