Arrow Systems, Inc. provides the latest in digital inkjet printing technologies to the global market. As an Field Service Technician with Arrow you will have the opportunity to travel both domestically, and internationally.
We are looking for a motivated and experienced Field Service Technician to join our team! As a Field Service Technician, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.
We have partners around the world and any applicant must be able to travel if needed.
Duties and Responsibilities
Supporting customers through technical and administrative activities
Understanding customer needs and concerns
Providing a high level of customer support
Traveling to customer sites for installation and support
Providing technical direction to the team
Participating in the training of new team members
Requirements and Qualifications
Minimum of 2 years of experience
Excellent verbal and written communication skills
Ability to effectively communicate with customers
Strong problem-solving skills
Ability to work independently
Ability to work well in a team environment
Strong organizational skills
Ability to work under pressure
Numbers & Facts
Location
Niagara Falls, NY
Skills
Communication Skillsunmatched
Customer Support/Serviceunmatched
Inkjet Printersunmatched
Needs Assessmentunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Printingunmatched
Problem Solving Skillsunmatched
Team Playerunmatched
Technical Supportunmatched
Time Managementunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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