Field Service Technician

Location: Oakdale, MN Job Type: Full-Time | On-Site | Monday–FridayDirect Supervisor: VP of ServicePay Range: $24 -$32 per hour depending on experience About Advanced Business Methods (ABM)Advanced Business Methods (ABM) is a leading provider of office technology solutions, helping businesses streamline workflows, improve productivity, and manage their document environments. As an employee-owned company (ESOP), ABM fosters a collaborative, team-oriented culture where employees are invested in the company's success and growth. We are committed to delivering exceptional customer service and building long-term relationships with our clients and communities.Position SummaryThe Service Technician is responsible for delivering exceptional customer service through the maintenance, and repair of office technology equipment at customer locations. This role requires strong technical troubleshooting skills to diagnose mechanical and electrical issues, perform accurate repairs, and ensure optimal equipment performance. As a key member of the service team, the technician contributes to overall productivity, maintains assigned tools and resources, and ensures a high level of customer satisfaction through timely and professional service.Key ResponsibilitiesParticipate as a full member of our service work group by contributing to the group's productivityProvide excellent customer service by repairing and servicing office technology equipment at a customer's locationTroubleshoot equipment to identify the malfunction, then perform mechanical or electrical adjustmentsDiagnose and repair equipment using product manuals, AC-DC multi-meter, laptop and manufacturer tech supportManage assigned parts, tools, vehicle, laptop and cell phoneSetup new equipment and prepare them for installation At times, assist in the delivery, installation, and networking of new equipmentAttend training classes provided by our in-house trainerTravel out of state for training if necessaryTake responsibility for the satisfaction of the customer by providing timely and courteous serviceQualificationsHigh School Diploma or equivalentPrevious experience servicing office equipment, copiers, printers or similar technology preferredA background in basic networking, electronics or previous experience working with mechanical components are a plus. Valid driver's license and clean driving recordSkills & CompetenciesProblem Solving & DiagnosticsCustomer Relationship ManagementTime ManagementTechnical AptitudeAttention to Detail Physical & Work RequirementsAbility to lift and move equipmentFrequent bending, stooping, kneeling and reaching to access and service equipmentAbility to stand and walk for extended periods while performing service work at customer locationsManual dexterity required to use hand tools, diagnostic equipment, and perform detailed mechanical and electrical repairsWork may be performed in a variety of office and customer environments with varied conditions (e.g., tight spaces, dust, noise)Benefits Include401(k) with employer matchMedical, Dental, and Vision insurancePaid Time Off (PTO) Parental LeaveEmployee Stock Ownership Plan (ESOP) Flexible Spending Account (FSA) / Health Savings Account (HSA)Life and AD&D Insurance Short-Term Disability and supplemental coverage optionsEqual Employment Opportunity (EEO) StatementAdvanced Business Methods is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable laws.