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Field Service Technician / Operator

Drive Integration Llc

Northern New Jersey / New York City, NJ

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JOB DETAILS
SALARY
$30–$35 Per Hour
SKILLS
Access Control, Aerial Work Platform, Communication Skills, Computer Firmware, Customer Relations, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Diversity, Documentation, Driver's License, Electrical Engineering, English Language, Equipment Maintenance/Repair, French Language, German Language, Hand Tools, Hardware-Software Integration, Health Insurance, IT Service Management (ITSM), Lift/Move 50 Pounds, Local Area Network (LAN), Low Voltage (LV), Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Windows System Administration, Microsoft Word, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Design, Network Security, Network Systems, On Call, On Site Support, Problem Solving Skills, Roadway Construction, Small Business, Software Installation, Spanish Language, Systems Maintenance, Technical Delivery, Technical Support, Vision Plan, Wide Area Network (WAN)
LOCATION
Northern New Jersey / New York City, NJ
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Job Title:

Field Service Technician / Operator
 
Salary:

$30/hr-$35/hr

Location:


Northern New Jersey / New York City
 
Company Overview:
Drive Integration, LLC (DI) is a certified Disadvantaged Business Enterprise (DBE) and Women-Owned Small Business (WOSB) specializing in infrastructure design, network engineering, hardware/software integration, installation, and equipment vending services. We support agencies and businesses with innovative technology solutions and are proud to serve major clients including NJDOT, SEPTA, PennDOT, and others across the Mid-Atlantic region.
Position Description:
The Field Service Technician will play a key role in maintaining and supporting our clients' technology infrastructure and equipment in the New Jersey/New York City area. This role involves providing onsite and remote technical support, maintaining equipment, and ensuring optimal functionality of network and security devices, camera systems, and traffic monitoring systems. This position will work closely with customers and internal teams to address technical issues and deliver a high level of service. Responsibilities include:
  • Conducting remote and onsite inspections of enforcement systems (e.g., camera housings, poles, signage).
  • Maintaining and troubleshooting network devices, camera systems, access control, and vehicle tag readers.
  • Performing firmware and configuration updates on network systems.
  • Incident coordination in ITSM tool
  • Documenting maintenance activities and repair solutions.
  • Collaborating with support teams to ensure systems are fully functional and aligned with customer needs.
  • Remote technical support for systems users
  • Explaining issues and solutions clearly to clients.
  • Building and maintaining customer relationships.
  • Performing additional duties as assigned.
Requirements:
  • Valid driver’s license and clean driving record.
  • Strong familiarity with hand tools, power tools, generators, low voltage electrical systems, and camera technologies.
 
  • Relevant experience in traffic or road construction, or similar fields.
  • Ability to perform work on roadside structures, operate bucket trucks, and conduct repairs on toll and network systems.
  • Availability for flexible shifts, including weekends and on-call rotation.
  • Physical capability to perform tasks that include bending, lifting up to 50 lbs., and working in confined spaces.
  • Proficiency in MS Word, Outlook, Excel, and Teams.
  • Knowledge of LAN/WAN fundamentals and troubleshooting experience with Windows and MS Office.
  • Strong English communication skills, with additional languages (Spanish, French, or German) as a plus.
 
 
Drive Integration, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 

About the Company

D

Drive Integration Llc

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