Field Service Technician

ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS:

·         Troubleshoot, repair to component level (if needed), and install a wide range of equipment from multiple manufacturers.

·         Ability to read and interpret schematic drawings

·         Perform periodic maintenance on equipment.

·         Interface with customer(s) to schedule service call(s) for both repair and maintenance activities.

·         Provide technical support to customers when they are attempting to troubleshoot/repair their own equipment.

·         Provide technical support to fellow service technicians when needed.

·         Follow up with customers to ensure product repairs are satisfactory and service call was performed to expectations.

·         Participate with planning equipment layout/facilities requirements for installation of equipment.

·         Advise customers if equipment is not in compliance with current safety standards, including operator safety and equipment protection.

·         Partner with sales department to determine what replacement equipment will satisfy customer needs when equipment has reached end of life and needs to be replaced.

·         Train customer personnel on safe and proper operation of equipment.

·         Train customer personnel to perform any maintenance that needs to be done by operators.

·         Partner with Service Coordinator to schedule workload efficiently to minimize customer inconvenience and maximize productivity.

·         Review jobs and timesheet each week for accuracy.

·         Maintain accurate inventory and supplies for assigned warehouses.

·         Responsible for maintaining valid calibration dates on diagnostic tools, meters, and equipment.

·         Complete and submit a weekly vehicle inspection report to the designated Service admin staff.

·         Follow all safety practices appropriate for jobs being performed.

·         Look for opportunities while on job sites that could benefit customers and the company.

·         Maintain facility cleanliness and work area at the customer site and at warehouse locations.

·         Turn in paperwork such as work orders and expense reports in a timely manner.

·         Be on time, reliable and professional while maintaining Client's core values.

·         Willing to travel, sometimes overnight and on short notice.

·         Other duties as assigned.