divh2Field Service Technician/h2pJob Category: Production/ppFull-Time/ppCavco Phoenix 2502 W Durango St Phoenix, AZ 85009, USA/ph3Description/h3pAbout The Role/ppThe production service team ensures customer issues are addressed to the customers satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success./ppThe Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavcos warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed./ppEssential Duties Responsibilities/pulliInstalls and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances./liliChecks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment./liliDiscusses assignment with customers representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications./liliTests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools./liliConducts routine preventative maintenance according to established guidelines and schedules./liliInsures that Cavco products meet defined specifications/liliMay train customers in operation of equipment./liliMay repair faulty printed circuit boards./liliMay be on-call and perform emergency repairs during off-business hours./liliAbility to travel./li/ulpMinimum Qualifications/pulliHigh school graduate with some college/lili1 3 years previous relevant, related experience/liliDemonstrate the ability to anticipate and solve practical problems or resolve issues/liliDemonstrated in-depth customer service history/liliEffective ability to communicate orally or in written form effectively with co-management, internal, and external customers/liliAbility to work in a fast pace environment/liliAttention to detail/liliMust have a valid state drivers license./liliMust maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards./li/ulpEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div