Field Service Technician

Pool Environments

  • Plano, Texas
  • 30+ days ago
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    Skills

    • Automationunmatched
    • Best Practicesunmatched
    • Calendar Managementunmatched
    • Chemistryunmatched
    • Communication Skillsunmatched
    • Customer Escalationsunmatched
    • Customer Support/Serviceunmatched
    • Driver's Licenseunmatched
    • Emergency Servicesunmatched
    • Equipment Maintenance/Repairunmatched
    • High School Diplomaunmatched
    • Leadershipunmatched
    • Lift/Move 50 Poundsunmatched
    • Maintenance - Poolunmatched
    • Maintenance Servicesunmatched
    • OSHAunmatched
    • On Site Supportunmatched
    • Organizational Skillsunmatched
    • People Managementunmatched
    • Problem Solving Skillsunmatched
    • Product Demonstrationunmatched
    • Pumpsunmatched
    • Remodelingunmatched
    • Safety Trainingunmatched
    • Up-Sellingunmatched
    • Water Quality Testingunmatched

    Description

    Key Responsibilities:
    • Mange field needs per work order assignments.
    • Complete pool equipment repairs and installations (pumps, filters, heaters, automation, salt systems, etc.).
    • Oversee jobs that involve other vendors (tile, mason, demo)
    • Assist technicians on service standards, safety, and best practices.
    • Plan, schedule, and communicate daily service workloads.
    • Respond to escalated customer concerns and resolve service issues promptly.
    • Conduct quality equipment inspections and filter cleans of bodies of water when needed.
    • Coordinate with office staff on scheduling and service requests.
    • Answer and complete emergency service calls after hours & weekends.
    • Identify opportunities for upselling repairs, upgrades and remodels.

    Physical & Work Requirements:
    • Ability to work outdoors in varying weather conditions.
    • Ability to lift up to 50 lbs and handle pool equipment and chemicals.
    • Frequent walking, bending, kneeling, and standing.
    • Occasional evenings, weekends, and on-call availability

    Qualifications:
    • High school diploma or equivalent (associate or bachelor’s degree preferred).
    • 3–5+ years of pool service, maintenance, or repair experience.
    • 1–3+ years of supervisory or management experience.
    • Strong knowledge of pool chemistry, equipment, and service procedures.
    • Ability to read and interpret service reports and water test results.
    • Excellent leadership, communication, and customer service skills.
    • Strong organizational and problem-solving abilities.
    • Valid driver’s license and clean driving record.

    Certifications: (Preferred/Required):

    Must have RAIL license:
    • Certified Pool Operator (CPO) or equivalent certification (required).
    • APSP / PHTA certifications (a plus).
    • OSHA safety training (preferred).

    Compensation & Benefits:
    • Competitive salary with performance incentives.
    • Health, dental, and vision insurance.
    • Paid time off and holidays.
    • Company vehicle or vehicle allowance.
    • Phone, tablet, or field technology provided.
    • Opportunities for advancement.

    Numbers & Facts

    LocationPlano, Texas

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