GateSource HR is partnering with a client provider of innovative, integrated and intelligent automation solutions for the global industry operating in multiple countries. To support its growth in the United states, we are looking for a Field Service Technician responsible for the installation, maintenance, and optimization of our clients' equipment at customer site in the Fort Worth-Dallas area. This role involves troubleshooting and repairing CNC-PLC control systems, programming, calibration, performance verification, and process improvement.
Key Responsibilities
Execute programming tasks, calibration, and process adjustments to ensure optimal machine performance.
Serve as the primary point of contact for customers, suppliers, and other stakeholders, ensuring clear communication of project goals and requirements to senior management.
Conduct final acceptance testing under the supervision of the Service Manager, adhering to established acceptance protocols.
Identify and implement technical solutions for issues that arise during commissioning and after-sales service to maintain performance standards and ensure seamless communication.
Provide project updates to the project coordinator, including scheduling, work order status, milestone achievements, final completion, and other relevant commitments.
Develop technical documentation for manuals covering operation, troubleshooting, preventive and corrective maintenance, and conduct customer training on proper machine usage.
Maintain accurate and detailed project records and documentation.
Adhere to company policies and meet performance expectations set by management.
Requirements
Qualifications & Skills
Must be fully authorized to work in the United States without visa sponsorship.
Strong understanding of electrical and pneumatic schematics, as well as mechanical drawings.
Experience with PLC/CNC systems, with preference for Siemens and FANUC.
Proficiency in CNC software, including Siemens Sinumerik and Sinumerik Operate.
Ability to diagnose and resolve CNC alarms by tracing the root cause.
Familiarity with PLC software, specifically Siemens TIA Portal V15.
Capable of troubleshooting PLC alarms by identifying their origin.
Experience with HMI software and database management using SQL Server Management Studio.
Ability to replace plug-and-play modules efficiently.
Skilled in disassembly, replacement, and adjustment of mechanical components.
Education & Experience
High school diploma or GED required; an associate degree or technical certification in a related field is preferred.
Must have a valid driver's license and be legally authorized to operate a vehicle in the United States.
Willingness to travel internationally on occasion.
Hands-on experience troubleshooting, repairing, and programming PLCs (Siemens, Omron, FANUC), CNC machines (Siemens, FANUC), and other automation equipment, including drivers, sensors, and pneumatic/hydraulic components.