Field Service Technician

Are you skilled in mechanical troubleshooting and ready to make a difference in customer service? Join us as a Field Service Technician and take on a crucial role in delivering exceptional support to our customers. In this position, you'll leverage your technical expertise to troubleshoot mechanical issues, travel extensively, and work with advanced equipment-all while collaborating with a dedicated team. If you're passionate about providing outstanding service and thrive in a fast-paced environment, we invite you to apply today!

As a Field Service Technician, you will play a critical role in delivering exceptional support to our internal and external customers. Your primary responsibilities will include:

• Hands-on Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair equipment, handling warranty work, annual inspections, and emergency calls.
• On-Site Operations & Safety Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and CRM documentation. Launch internal quality cases to find long-term solutions, and communicate root causes, corrective actions, and product feedback directly to engineering and product management.
• Relationship Building & Technical Training: Foster strong internal relationships with engineering, operations, and sales. Deliver elite customer service by training dealers and clients on-site as needed.
• Travel, Logistics & Communication: Travel up to 75% domestically (with potential international travel). Clearly communicate your travel schedule with the Field Service Manager to balance your work-to-home life ratio, and report any tool repair or replacement needs.

Employee Benefits

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• Company paid life insurance
• 401K retirement account with 5% company match
• Employees can retain their own SkyMiles for travel

Qualifications & Key Competencies

• Technical & Mechanical Expertise

• Aptitude: Strong mechanical repair, troubleshooting, and analytical skills.

• Electronics & IT: Solid background in electronics paired with robust computer knowledge.

• Schematics: Ability to read and interpret complex electrical and mechanical schematics.

• Heavy Machinery: Comfortable and confident working on and around large equipment.

• Industry Experience

• Sector Knowledge: Essential industry experience; direct familiarity with crushing, screening, conveying, and washing equipment is a major plus (but not required).

• Professionalism & Communication

• Mindset: Team-oriented professional with a strong work ethic and a customer-first dedication to delivering exceptional service.

• Communication: Clear, professional verbal and written communication skills tailored for both internal teams and external clients.

• Education & Credentials

• Education: High school graduate or equivalent; tech/trade school training is highly preferred.

• Licensing: Valid State Driver's License required.

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Attention to detail
• Exhibition of good communication skills when working with fellow employees
• Willingness to help out where needed