Position: Field Service Technician
Department: Service
Division: Cortex
Reports to: Field Service Manager
Exemption Classification: Hourly, Non-exempt
What You''ll Do
As a Field Service Technician, you will serve as the face of our organization in the field, providing both onsite and remote support for apparel dispensing machines used by customers across a variety of industries.
Key Responsibilities
- Perform preventative maintenance, diagnostics, troubleshooting, repairs, software upgrades, and network verification on apparel dispensing systems.
- Provide onsite and remote technical support to customers within a five-hour radius of Reno, NV.
- Coordinate service visits with internal teams, service partners, and customers to ensure timely resolution of issues.
- Build strong working relationships with customers and business partners through professional and responsive service.
- Execute equipment installations, including unloading, assembly, setup, network verification, and final operational testing.
- Deliver onsite training for customer personnel and end users to ensure successful system adoption.
- Accurately document service activities, expenses, and customer interactions using systems such as Salesforce, MaintainX, and Outlook.
- Participate in occasional after-hours emergency service calls when needed.
What Makes You Successful
We''re looking for someone who enjoys solving problems, working with technology, and providing outstanding customer experiences.
Desired Skills & Qualifications
- Strong mechanical and electrical aptitude.
- Basic understanding of computer operating systems, networking, and technical troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently while collaborating effectively with internal teams.
- Strong attention to detail and commitment to accurate documentation.
- Ability to quickly identify issues and develop practical solutions.
Education & Experience
- High School Diploma or GED required.
- Technical degree, diploma, or vocational training preferred.
- Previous field service, maintenance, repair, or technical support experience strongly preferred.
Travel Expectations
This position is ideal for someone who enjoys being on the road and working in different environments.
- Travel is required approximately 3-4 weeks per month throughout the assigned territory.
- Approximately 25-50% of trips do not require overnight stays.
- Occasional projects may require week-long travel assignments.
Physical Requirements
To perform this role successfully, candidates must be able to:
- Stand for extended periods.
- Kneel, squat, bend, crawl, climb, and work in various positions as needed.
- Lift and move up to 50 pounds without assistance.
- Adjust visual focus and work with detailed equipment components.
Work Environment
Our equipment is installed in a variety of customer locations, including:
- Hospitals and healthcare facilities
- Manufacturing environments
- Higher education institutions
- Laboratory settings
What You''ll Love About This Opportunity
- Work with cutting-edge technology and innovative dispensing systems.
- Enjoy a high level of independence and autonomy.
- Build meaningful relationships with customers and partners.
- Gain exposure to a wide variety of industries and work environments.
- Join a team that values technical expertise, professionalism, and exceptional customer service.
If you''re a mechanically inclined technician who enjoys solving problems, helping customers, and traveling throughout the region, we encourage you to apply and become part of our growing team.