Field Service Technician

Location: Western Illinois (On-site) - Relocation Expenses Fully Covered

Compensation: Hourly: $30-35/hr, x2 = $60 on overnight service calls, Could be $120- $145,000 / yearly based on hourly rate + benefits (based on qualifications), expenses paid on company card

Travel: 60–75%

Employment Type: Full-Time

Industry: Custom Capital Equipment / Food Processing Systems

About the Opportunity

Our client is a privately held manufacturer of custom food processing and automation systems, known for their in-house engineering, fabrication, and controls capabilities. They design, build, and integrate complete systems for processors across North America.

They’re seeking an experienced Field Service Technician to install, commission, repair and train clients on various types of equipment. Provide service and customer support in person at customer facilities. This is a hands-on role that blends technical depth with customer service and time management.

What You’ll Do

• Organizes work by reviewing daily requirement; checking and gathering supplies to help better/service job.
• Install, maintain and repair electronic, mechanical and electrical components.
• Travel to job sites in service area, and work to ensure schedule is maintained and delays are properly communicated to customer.
• Be available to work nights or weekends to service emergency needs of our customers.
• Document all installed equipment upon arrival; necessary test measurements, and pictures as necessary.
• Diagnose diverse service issues, obtain any replacements parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Participate in company provided training opportunities on latest technologies.
• Identify and report potential opportunities for additional business (newer system, service contracts, additional services, business potentials, and opportunities).
• Service existing accounts by investigating complaints, conducting test; resolving problems through visits to the customer facility and/or through phone/computer communication.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance.
• Documents service and installation actions by documenting processes, and producing timely and detailed service reports.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities.
• Document processes for better training of our customers.
• Cooperate with technical team and share information across the organization in various departments.
• Build positive relationships with customers
• Other duties as assigned by supervisor

Must-Have Qualifications

• Good analytical skills and attention to detail with ability to read and interpret blueprints, electrical schematics, plans, and manuals.
• Experience working with 480VAC, 3Ø in an Industrial environment
• Excellent customer service skills with desire to exceed customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Observe all company procedures and safety rules.
• Work as part of our team to ensure customer satisfaction.
• Ability to work flexible shifts and to adapt to changing work schedules
• Must be able to work overtime when needed

Preferred Skills & Experience

• Experience in food processing, packaging, or sanitary equipment environments is a plus
• Experience managing service contracts or after-sales support teams
• Knowledge of preventive/predictive maintenance programs
• Comfortable using project management or ERP systems

Physical & Work Environment

• Regular travel will be expected with this position.

• Lift & carry up to 50 lbs.

• Sitting for extended periods of time

• Driving a vehicle

• Must have a valid driver’s license and physically be able to drive

• Must be physically able to travel by car, train, and/or plane

• Standing/Walking/Climbing

• Bending/Twisting/Stooping

• Must be able to operate equipment

Why You’ll Love This Role

• Growth opportunity / longevity within a growing manufacturer of engineered systems
• Blend of technical depth and customer engagement
• Autonomy to define and improve the company’s field service processes
• Direct impact on customer satisfaction, service revenue, and operational excellence
• Collaborative, people-first culture that values initiative and innovation

Keywords / Skills for Matching

Electrical • Electrical Operations • Automation • Controls • PLC • Industrial Equipment • Panel Shop • Capital Equipment • Preventive Maintenance • Leadership • UL Panels • Food Equipment Manufacturing • Project Management • Allen Bradley • Siemens • Schneider Electric • MES • SCADA • Man Machine Interface (MMI) • Inputs / Outputs • Electrical Switch Gear • Motor Control Center (MCC) • Single Line Diagram • Electrical Drawings • Pumps, Valves, and Fittings • Heat Exchangers • Conveyors • Fillers / Depositors • Instrumentation / Sensors • Flometers / Gauges • Piping Systems • Tanks / Reactors / Mixers • Grinders / Size-Reduction Equipment

You should be proficient in:

• Creating Preventive Maintenance Plans
• Heavy Equipment Repair
• Mechanical Troubleshooting Skills
• Electrical Installation
• Electrical Troubleshooting
• Electrical Repair
• Conduit Pulling
• Pneumatics Troubleshooting
• Tape Measure Reading
• Service
• Maintenance and Repair Skills
• Conduit Bending
• Industrial Electrical Experience
• Rigging & Load Handling
• Field Service Readiness
• Industrial Electrical Systems
• Workplace Safety & EHS Management
• Equipment Diagnostics & Troubleshooting
• Mechanical Systems & Component Repair
• Electrical Panel Installation
• Machine Safety Inspections