Field Service Technician

A collaborative, team-oriented leader in digital office technology solutions is seeking a Field Services Technician to maintain, service, and repair office equipment at customer locations within an assigned territory. The ideal candidate is a technically skilled, customer-focused professional who works efficiently in the field and takes pride in delivering reliable service. Working within a dynamic and growing organization, the new hire will contribute to best-in-class print management solutions by executing field service calls with precision, professionalism, and strong time management.

Salary + Additional Benefits:

• $20/hr
• Group health coverage (medical and dental)
• Company provided life insurance
• 401K

Type of Position: Direct Hire

Responsibilities:

• Maintain, service, and repair office equipment (black & white, color, and multi-functional devices, printers, and copiers) at customer locations in assigned territories in an effective and efficient manner.
• Perform diagnostics, installation, modifications, upgrades, repair, removal, and retrofits of printers, copiers, and MFPs; complete assigned field calls according to priority while executing proper time management.
• Coordinate with dispatch and keep them informed of all re-route activity as required.
• Manage car inventory to ensure adequate part levels are available in order to service machines.
• Maintain tools and test equipment to ensure they are in service-ready condition.
• Practice PM procedures and repair techniques to build proficiency for field assignments.
• Complete service training as required.
• Attend department meetings as required and ensure service activities are accurately documented according to service practices using automated systems and/or established reports (call, mileage, and expense reports).

Requirements:

• High school diploma, GED, or equivalent experience
• Ability to multitask, prioritize assignments, and utilize time management skills
• Excellent computer skills
• Strong written and verbal communication skills when dealing with customers
• Valid driver's license and a reliable insured vehicle required

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

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