Automation Field Service Technician

Location: St. Louis, MO (Chesterfield, MO Office)

Pay: $75,000–$80,000 Annually + Vehicle Allowance & Mileage Reimbursement

Schedule: Full-Time | Flexible Hours Based on Customer & Project Needs

Job Type: Full-Time | Direct Hire

Industry: Industrial Automation | Robotics | PLC Controls | Field Service

Travel: Approximately 50–60% | Up to 70% Depending on Workload

MagTech is currently hiring an Automation Field Service Specialist for a client in the St. Louis, Missouri area. This position will support industrial automation customers throughout Missouri, Illinois, and Indiana, providing hands-on troubleshooting, equipment repairs, technical support, and automation service solutions.

We are seeking a mechanically and electrically inclined professional with experience in PLCs, robotics, industrial controls, machine troubleshooting, or automation equipment. The ideal candidate will have a strong technical foundation, excellent problem-solving abilities, and the ability to work independently while providing exceptional customer service.

This is an excellent opportunity for an experienced technician or developing automation professional looking to advance their career in industrial automation, electrical engineering, and field service.

Skills

• Industrial Automation & Factory Solutions

• PLC Programming & Troubleshooting

• Robotics & Motion Control Systems

• Electrical Controls & Control Panel Troubleshooting

• Industrial Machinery Repair & Maintenance

• Electrical Schematics & Blueprint Reading

• Mechanical Troubleshooting & Equipment Installation

• Siemens Automation Systems (Preferred)

• Field Service & Customer Support

• Technical Service Project Management

• Root Cause Analysis & Problem Solving

• Customer Relationship Management

Pay

• Base Salary: $75,000–$80,000 annually, based on experience - OVERTIME Eligible

• Vehicle Allowance: $500-700/month

• Mileage Reimbursement: $0.39 per mile

• Overtime: Eligible for approved overtime

• Benefits: Medical, dental, vision, life insurance, short-term and long-term disability

• Retirement: 401(k) with employer contribution

• Paid Time Off: PTO and company-paid holidays

• Corporate card provided for authorized business-related expenses

Schedule

• Full-Time position with flexible working hours based on customer and project requirements

• Home Base: St. Louis, Missouri, with corporate office operations in Chesterfield, MO

• Travel: Approximately 50–60% annually, potentially reaching 70% or more depending on service demand

• Service Territory: Missouri, Illinois, and Indiana

• Remote/home-based work arrangement when not traveling to customer sites or corporate facilities

• Occasional extended hours may be required to complete projects or address urgent customer service needs

Position Overview

The Automation Field Service Specialist will join an established Automation & Factory Solutions technical services team responsible for diagnosing, troubleshooting, repairing, and supporting industrial automation equipment at customer facilities.

This position focuses on resolving complex equipment issues that require specialized technical support beyond routine in-house troubleshooting. The successful candidate will work with a variety of industrial automation technologies, including PLCs, robotic systems, motion controls, electrical control panels, and industrial machinery.

In addition to hands-on technical service, this individual will manage service projects, prepare technical proposals, communicate directly with customers, and identify opportunities for additional automation solutions.

Candidates with backgrounds in industrial maintenance, machine tool service, robotics, automation controls, electrical troubleshooting, or industrial equipment repair are encouraged to apply.

Responsibilities

• Travel to customer facilities throughout Missouri, Illinois, and Indiana to perform automation equipment troubleshooting, repairs, installations, and technical service.

• Diagnose and resolve complex mechanical, electrical, and automation-related equipment failures.

• Troubleshoot PLC-controlled machinery, robotic systems, motion control equipment, and industrial control panels.

• Read and interpret electrical schematics, mechanical blueprints, wiring diagrams, and PLC programs.

• Perform electrical and mechanical troubleshooting to identify equipment malfunctions and implement effective repairs.

• Assist with PLC programming, system adjustments, and automation controls troubleshooting.

• Install and assemble aluminum extrusion framing, machine guarding, fencing, and related factory automation components.

• Manage multiple technical service projects from initial customer requests through proposal development, implementation, and completion.

• Develop detailed technical service proposals, repair recommendations, and project documentation.

• Coordinate service activities, scheduling, and customer support requests using internal service management systems.

• Utilize Zendesk for customer support tickets and service requests and Service-Pro for service coordination and technician deployment.

• Provide professional on-site technical support while building and maintaining strong customer relationships.

• Collaborate with internal automation engineers, electrical engineers, technical service personnel, and sales teams.

• Identify opportunities for additional service offerings, automation improvements, and equipment solutions.

• Stay current with emerging industrial automation technologies, products, and troubleshooting methods.

• Participate in ongoing technical training and professional development opportunities.

Qualifications

• 2–5 years of experience in industrial automation, field service, industrial maintenance, robotics, machine tool service, or a related technical field preferred.

• Two-year technical degree in Electrical Engineering Technology, Mechatronics, Automation, Industrial Maintenance, or a related discipline strongly preferred.

• Experience troubleshooting PLC-controlled equipment, industrial automation systems, robotics, or electrical control systems.

• Strong mechanical aptitude and the ability to diagnose and repair complex industrial machinery.

• Ability to read and interpret electrical schematics, mechanical drawings, blueprints, and technical documentation.

• Working knowledge of industrial electrical systems, control panels, sensors, motors, and automation components.

• Strong analytical and troubleshooting skills with the ability to resolve equipment issues independently.

• Excellent communication and customer service skills.

• Ability to manage multiple projects and prioritize service requests effectively.

• Willingness and ability to travel approximately 50–70% depending on business needs.

• Valid driver's license and clean driving record.

• Ability to work flexible hours to accommodate customer needs and project deadlines.

• Comfortable working independently at customer facilities and collaborating with internal technical teams.

Preferred Qualifications

• Experience with Siemens PLCs, drives, controls, or automation products.

• Background in industrial robotics, robotic troubleshooting, or motion control systems.

• Experience with PLC programming, modifications, diagnostics, and system integration.

• Previous experience as an Automation Technician, Field Service Technician, Controls Technician, Industrial Maintenance Technician, Robotics Technician, or Machine Tool Service Technician.

• Experience installing, servicing, or troubleshooting industrial machinery and automated manufacturing equipment.

• Familiarity with electrical control panel assembly, wiring, installation, and troubleshooting.

• Experience working with industrial distributors, automation integrators, or manufacturing service organizations.

• Experience with technical proposal writing, project management, or customer-facing service coordination.

• Familiarity with Zendesk, Service-Pro, or similar service management software.

Career Growth & Development

This opportunity offers significant long-term career growth within an expanding industrial automation and factory solutions division.

Employees will have the opportunity to:

• Advance into senior technical service, automation, or engineering positions.

• Receive hands-on technical training from experienced automation and electrical engineers.

• Expand expertise in PLC programming, robotics, motion controls, and industrial automation.

• Work with a wide variety of industrial equipment and manufacturing technologies.

• Develop valuable customer-facing technical and project management experience.

• Build a long-term career with an established industrial automation organization.

MagTech is an Equal Opportunity Employer.