Field Service Technician - Seattle, WA

Field Service Technician

#RHC-18528

Seattle, Washington, United States

Location

RHCC Seattle WA

Position

Technician - PIT-RW0102

Job Description

Raymond West

is looking for a Field Service Technician to join our service team!

The primary objectives of the Service technician are (1) the proficient repair and service of the customer's equipment, (2) to maintain good communication and working relationships with customers, peers, and management, (3) to represent and sell the entire company, (4) Maintain and exceed productivity goals (5) work within all safety guidelines established by Raymond West and OSHA.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical and responsibilities are listed below. This list is not inclusive.

• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Always represent the entire company.
• Pass Raymond Certification and re-certification if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company's insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Must follow all procedures in the company's Employee Handbook.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Required Skills/Abilities: