Field Service Technician

A global leader in post-harvest technology actively seeks a Field Service Technician. This innovative company designs and manufactures the world’s most advanced grading and sorting machines. Their mission is simple: use smart technology to ensure the right product is in the right box, provide best in class service, and help customers thrive. This company gives their team the freedom to challenge the status quo and the support to succeed.

The Role
The Field Service Technician is the face of the company. This position will ensure their cutting-edge equipment operates at peak performance through expert installation, maintenance, and troubleshooting. This position isn’t just fixing machines; it is a consultant and partner to their customers.

Position based in the Selma - Kingsburg area of California's Central Valley.

Key Responsibilities

• Technical Execution: Perform onsite installation, commissioning, and integration of complex optical and mechanical sorting systems.
• Troubleshooting: Diagnose and resolve mechanical, electrical, and electronic issues, ensuring minimal downtime for the customer.
• Preventative Care: Conduct preseason and postseason services to optimize machine longevity.
• Customer Advocacy: Train customers on system operation and maintenance. Act as the "voice of the customer" to the R&D and Sales teams to help improve future products.
• Collaboration: Work closely with the global team and local team in California to complete major retrofits and upgrades.
• Safety First: Maintain a safe working environment for yourself, the customers, and the community.

What You Bring

• Education: Associate degree in Electronics, Mechatronics, Mechanical Engineering, or equivalent hands-on experience.
• Technical Skills:
• Proficiency in reading schematics and technical procedures.
• Strong knowledge of basic analog/digital circuits, PLC circuits, and electrical wiring.
• Experience with test equipment (voltmeters, oscilloscopes).
• PC hardware expertise (building, repairing, and software configuration).
• Soft Skills: A customer-first mindset with the ability to communicate technical concepts clearly in English.
• Background: 2+ years in field service; experience with packaging or printing machinery is a significant plus.

Requirements

• Travel: Willingness to travel 70% of the time, including some weekends and holidays to meet seasonal demands.
• Mobility: Valid US Driver’s License and the ability to obtain a passport for potential international coordination.
• Environment: Comfortable working in industrial settings, including food processing plants and cold storage facilities.

Why Join Us?
We offer a collaborative, innovative culture where your ideas actually reach the production floor.

• Generous Leave: Vacation, sick, and holidays.
• Future Planning: 401(k) with a 100% match on the first 3%.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus an Employee Assistance Program.

The base rate the company may reasonably expect to pay for this role is $26 to $35 per hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills and experience.