Field Service Technician, Service Engineering

Reporting to the Technical Program Manager, you'll provide diagnostic, troubleshooting, failure analysis, and discharging services for Tesla's energy products, including batteries and other storage systems. Ideal candidates have experience in electrical installation and servicing of energy storage systems.

• Perform maintenance on storage systems to prepare them safely for recycling or remanufacturing

• Respond to emergent energy storage system cases, accurately updating online logs while adhering to Tesla and industry safety standards

• Collaborate with the Operations Engineering Systems Reliability team to follow case directions, provide requested data, and write reports for failure analysis teams

• Prioritize conflicting work requests and escalations

• Coordinate safe storage, discharge, and shipping of batteries with warehouse staff; participate in disaster relief and first responder training

• Maintain accountability for issued vehicles, tools, electronics, software, and company property

• 1+ year experience installing, maintaining, and troubleshooting energy storage systems, or safely working with live electrical systems

• Proficiency in NEC codes for energy storage installations and knowledge of NFPA 70E practices

• Ability to stay organized and independent in fast-paced environments with tight deadlines; comfortable with minimal oversight, independent decision-making, calm emergency handling, and excellent customer service

• Proficiency in spreadsheets, word processing, and applications (e.g., time tracking, case management)

• Physical ability to work at heights, climb ladders/stairs, lift heavy objects, stand for long periods in extreme weather (hot sun to below freezing); bend, stoop, crawl in confined, dusty, or low-light spaces

• Collaborative team player able to travel up to 75%; compliant government-issued ID for domestic air travel or federal facility access, valid driver's license

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program