Field Service Technician

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Join Trotec Laser as a Field Service Technician!

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Love technology, troubleshooting, and travel? Looking for a career where every day brings a new challenge and the opportunity to work directly with cutting-edge laser systems? Trotec Laser is seeking a Field Service Technician to join our growing team and deliver exceptional service to customers across the United States.

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Location

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Somerset NJcommuting area – you will travel to customers (some require overnight) pick up tools, etc. in office and work from home answering customer questions.

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Compensation & Benefits

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✅ $55,000 - $60,000 annually ($26.00 - $29.00/hour)

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✅ Overtime eligible hourly position

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✅ Quarterly performance bonus based on billable customer hours

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✅ All travel expenses paid

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✅ Mileage reimbursement - personal vehicle is required

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✅ Comprehensive on-boarding and technical training program

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✅ Additional electrical competency training provided within the first 90 days for qualified candidates

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Check us out at https://www.troteclaser.com/

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What You'll Do

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As a Field Service Technician, you'll be the face of Trotec Laser, helping customers maximize the performance of their laser systems through:

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• Performing onsite installations, repairs, maintenance, and upgrades
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• Diagnosing mechanical, electrical, software, and system issues
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• Providing customer training on operation, applications, and preventative maintenance
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• Delivering technical support via phone, email, and other electronic communication
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• Reading and interpreting electrical schematics and mechanical drawings
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• Working closely with Sales, Applications, Customer Service, and other internal teams
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• Creating organized and detailed service reports
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• Assisting in the development and improvement of technical documentation
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• Installing and configuring hardware and software upgrades
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• Maintaining a high level of professionalism during complex or high-pressure situations
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What Makes You Successful

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We're looking for someone who is:

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✅ Customer-focused and service-oriented

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✅ A self-starter who thrives independently

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✅ An excellent communicator with strong listening skills

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✅ Highly organized and detail-oriented; requires financial acumen managing corporate credit card, travel expenses and reimbursements timely and within travel policy

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✅ Mechanically and electrically inclined

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✅ A skilled problem solver who enjoys troubleshooting technical challenges

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⚡ Technical Qualifications

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Electrical Knowledge

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Candidates may be assessed on the following competencies:

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• Electrical fundamentals: current, voltage, resistance, and grounding
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• AC and DC circuits
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• Low-voltage systems
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• Electrical safety standards and best practices
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• Power supply functionality
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• Electrical components including switches, resistors, relays, and fuses
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  Technical Skills

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  • Read and interpret wiring diagrams and schematics
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  • Measure AC/DC signals and low-voltage circuits
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  • Test electrical components and power supplies
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  • Diagnose and repair technical equipment issues
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  • Strong computer and software skills
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  Preferred Experience

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  • Laser systems experience (CO₂ and/or Fiber)
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  • CorelDRAW, Adobe Illustrator, AutoCAD, AlphaCAM, MasterCAM, or similar software
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  • Salesforce experience is a plus
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  Education & Experience

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  • Associate degree, technical school certification, or equivalent combination of education and experience
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  • Experience with electronics, digital circuits, wiring, mechanics, and computer software preferred
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  • Valid driver's license with a clean driving record
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  • Ability to lift up to 70 pounds without assistance
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  Why Trotec Laser?

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  At Trotec Laser, you'll work with innovative technology, receive industry-leading training, and have the opportunity to develop highly sought-after technical skills while supporting customers across the country. If you're passionate about solving technical challenges, enjoy travel, and want to grow your career with a global technology leader, we'd love to hear from you.

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  Apply today and become part of the team driving innovation in laser technology!

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