Field Service Technician

Since 1917 Globe Machine has been a manufacturer of industrial machines, systems, and plants for advanced composites, building products, and pulp & paper. The Field Service Technician is an integral customer-facing role within the Customer Support department. This role reports to the Customer Support Manager and works cross-functionally with Sales Engineering, Purchasing, Manufacturing, and Operations to successfully address customer needs both in office and on location. This position is located in Tacoma, WA, and requires extensive travel with an estimated 80% of the time spent traveling both domestically and internationally. This position offers a base salary plus a bonus tied to travel.

ESSENTIAL DUTIES

Office Responsibilities:

• Assist in the preparation of quotations for service visits and equipment upgrades.
• Provide customer support via telephone and electronic communication for installed existing equipment maintenance questions and upgrades.
• Actively participate in the assembly and tests of the equipment prior to shipment.
• Create detailed plans for installation, startup, and commissioning, including schedule tasks, resources, tools, and equipment.
• Gather hard or electronic copies of all drawings, schematics, and installation documentation for use in the field.
• Study and understand the sequence of operations, controls, philosophy, speed setups, and system performance requirements before arriving on-site.

On-Site Responsibilities:

• Supervise equipment systems installations, including managing and supervising in-house customer and external resources involved in the installation.
• Interact with internal and external project managers during field projects.
• Provide training to customers and customers employees in the operation and maintenance of Globe equipment.
• Clearly and professionally interact with customers regarding the status of commissioning.
• Provide repair and repair supervision for Globe-manufactured equipment.
• Prepare detailed daily service reports of onsite activities and submit to customers and managers.
• Prepare detailed installation status reports, equipment deficiency reports, and other documentation required for the service project visit.

OTHER DUTIES AS ASSIGNED

QUALIFICATIONS

5 years of directly related experience in field service, installation, services, maintenance, repair, or a combination of the foregoing required. Must have working knowledge of industrial blueprints as well as electrical and pneumatic schematics and other drawings to determine proper work procedures. Prior experience with Allen Bradley and/or Siemens PLCs is a plus. Working knowledge of AutoCAD 2012 and Microsoft Office is required. Demonstrated experience with material handling equipment, wood products, or paper industries is desired. Proven track record of being self-motivated, working with minimal supervision, and leading and partnering with diverse team members is required. Ability to handle multiple priorities efficiently, retain a sense of urgency, and meet strict timelines is required. Proven ability to use hand power and precision tools and gauges is required. Must be able to obtain a certified field service certificate. Must possess a valid drivers license and possess or be able to obtain a Passport and Transportation Workers Identification (TWI) card. Must be able to occasionally lift up to 50 pounds. Conduct oneself with the highest level of professionalism and ethical standards.