Field Service Technician

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Description

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities/Key Accountabilities

• Lead all activities related to field service work.
• Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
• Follow all rules established by the site.
• Coordinate activities with customers and their contractors while on site.
• Perform supervisory activities with site installations.
• Document and record all field service activities.
• Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
• Use hand tools, powered tools, work at heights, use personal lifts, etc.
• Be the point of contact with customer with new or ongoing issues.
• Maintain service vehicle.
• Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
• Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
• Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
• Follow all established quality guidelines.
• Maintain a clean and orderly work area.
• Perform manufacturing and maintenance duties between field service trips.
• Perform additional duties as requested.

Additional Requirements

Licenses/Certifications:

• Complete and maintain the 30-hour OSHA certification.
• Valid drivers license.
• Passport

Requirements

• Minimum 5 years of experience in manufacturing.
• Electrical experience is preferred.
• Excellent communication skills ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
• Desire to build strong team, coach and develop employees.
• Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
• Ability to read, understand and interpret structural and electrical drawings.
• Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
• Proficiency in current processes used within the production environment.
• Willingness to develop skill sets to understand all aspects of manufacturing.
• Ability to support manufacturing on-site in Tea, SD during non-travel time.

Educational Requirements/Degree(s)

High school education preferred.

Physical Requirements and Working Conditions:

• Extended periods of standing, walking, climbing, reaching, pushing, and pulling.
• Ability to regularly lift up to 50 lbs.
• Ability to occasionally lift up to 100 lbs.
• Ability to work in extreme heat and cold temperatures.
• Frequent reaching and working overhead.
• Ability to work at heights greater than 10 feet, including ladders and rooftops.
• Ability to work in confined or tight spaces for extended periods of time.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Plan with Company Match

Paid Time Off

Nine (9) Paid Holidays

Flexible scheduling

Consistent Overtime

No Travel Required

On-The-Job Training

Advancement Opportunities

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employee Assistance Program

Disability Insurance

Life Insurance

Salary Description

$21-$38/hour