Field Service Technician

Field Service Technician / Field Technical Specialist

Job Description

You will play a critical role in maximizing vehicle uptime, service excellence, and customer satisfaction across an assigned territory. In this role, you will partner with the Lead Technician to conduct serviceability assessments, benchmark repair performance, and develop clear, effective technical service documentation. You will also support the design and delivery of technical training programs and onboarding initiatives that enhance technician capability and operational efficiency.

As a subject matter expert, you will take ownership of inspecting, diagnosing, and repairing complex vehicle issues that require advanced technical expertise and root cause analysis. You will evaluate service processes, tools, and equipment to identify performance gaps, improvement opportunities, and training needs. By leveraging data-driven problem-solving and technical insight, you will recommend and implement corrective actions that improve vehicle reliability, optimize service operations, and deliver an exceptional customer experience.

Responsibilities

• Ensure vehicle uptime of 95% or better within the assigned area or zone by providing timely and effective technical support.
• Deploy immediately to vehicles that are down in the field upon receiving a trouble call and perform in-field technical assistance.
• Diagnose and repair vehicles on-site, achieving a first-visit fix rate of greater than 95.5% whenever possible.
• Conduct in-field Fix on First Visit assessments to evaluate and support 3rd-party service partner performance.
• Create detailed reports and provide feedback on vehicle performance, service quality, and individual technician performance for use by internal and external cross-functional teams.
• Serve as the primary point of contact for 3rd-party technicians in the assigned area or zone, supporting complex and difficult-to-diagnose issues.
• Perform on-site inspections, determine the nature and scope of technical problems, and identify appropriate corrective actions.
• Review service processes, tools, and equipment to identify opportunities for improvement and standardization.
• Analyze technician performance to identify those who can benefit from additional training and document findings to support targeted development.
• Support the Lead Technician in serviceability analysis and benchmarking of vehicles and service operations.
• Contribute to the creation, updating, and maintenance of technical service documentation, including repair procedures and standard operating procedures (SOPs).
• Help build and implement technical training and onboarding programs for technicians and service partners.
• Document daily field activities accurately and provide regular feedback and updates to the Lead Technician and Head of Service.
• Create Field Quality Reports when appropriate to capture recurring issues, quality trends, and improvement opportunities.
• Participate in special projects such as testing tools and equipment and providing structured feedback on their performance and suitability.
• Inventory and manage special tools when necessary to ensure availability and proper use in the field.
• Support service engineering by collecting data from the field and contributing to ongoing engineering and product improvement activities.
• Provide technical support for cross-functional vehicle activities, collaborating with teams such as engineering, operations, and product.
• Attend professional development training on new models, current issues, and emerging technologies to maintain and enhance technical expertise.
• Perform analysis and create reports for new and updated vehicles, documenting field performance and serviceability.
• Demonstrate consistent adherence to ethical standards and professionalism in all interactions with colleagues, partners, and customers.

Essential Skills

• High school diploma or equivalent education.
• 6+ years of experience in a technical role, ideally focused on vehicle, micromobility, automotive, or related systems.
• Proven success in supporting remote diagnostics and repair activities.
• Experience in micromobility, automotive, shared mobility, or related industries.
• Demonstrated ability to create repair procedures, standard operating procedures (SOPs), or similar technical documents.
• Strong knowledge of electrical and mechanical systems relevant to vehicles and micromobility platforms.
• Knowledge and experience with diagnosing and repairing CAN-BUS failures.
• Experience with remote diagnostics, troubleshooting, and technical support for field-based equipment or vehicles.
• Superb written and verbal communication skills, including the ability to create clear reports and technical documentation.
• Excellent communication, presentation, and interpersonal skills for working with internal teams and external service partners.
• Demonstrated history of adherence to ethical standards and professional conduct.
• Willingness and ability to travel as needed for offsite workshops, market launches, trade shows, and other business activities.

Additional Skills & Qualifications

• ASE certification or other relevant technical certifications are preferred.
• Experience in a start-up environment, including comfort with rapid change and evolving processes.
• Strong interest in sustainable, environmentally friendly technologies and solutions.
• Knowledge of micromobility vehicles, delivery platforms, shared vehicle subscriptions, and parcel delivery solutions is preferred.
• Hands-on experience with repair of micromobility delivery vehicles.
• Knowledge and experience with mobile and on-site vehicle repair operations.
• Ability to support cross-functional teams by translating field findings into actionable recommendations.
• Comfort working with both electrical and mechanical systems, including CAN-BUS communication networks.
• Ability to design, refine, and deliver technical training and onboarding content for technicians and service partners.

Work Environment

This role operates primarily in the field within an assigned area or zone, providing on-site technical support, inspections, and repairs for vehicles and micromobility platforms. You frequently travel to customer locations, service partner sites, and operational hubs to diagnose and resolve issues directly on vehicles. The work environment combines hands-on mechanical and electrical work with administrative and analytical tasks such as documentation, reporting, and remote diagnostics. You use tools and equipment related to electrical, mechanical, and CAN-BUS systems, and may participate in testing and evaluating new tools and technologies. The position involves collaboration with cross-functional teams, including engineering, operations, and external service partners, and may require travel for workshops, market launches, trade shows, and other business activities. The culture emphasizes professionalism, ethical conduct, continuous learning, and a strong focus on sustainable, environmentally friendly technologies.

This is a Contract to Hire position based out of Torrance, CA.

The pay range for this position is $38.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Torrance,CA.

This position is anticipated to close on Sep 7, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector:It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.