Field Service Technician

Job Title: Customer Engineer, Field Service Technician

Job Location: Waco, TX

Job Type: Long-Term Contract Role (Contract to hire)

Job Description

• As a Field Service Technician, you will: represent the NCR Atleos brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues. You will also apply knowledge of routine work-area procedures, complete standardized activities, and resolve task-related problems in straightforward situations, with an emphasis on manual skills.

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within a financial institution.
• Complete NCR-specific training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and/or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and/or weekends.
• High School Diploma or equivalent; 0-1 years of related experience.
• A smartphone to receive work orders on and access support documentation. Android or iPhone.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and Phillips screwdrivers are most common