Field Service Technician

Field Service Technician

Location

Stormwater Division, 245 Operations Center Drive, NC

Job Type

Full Time-Regular

Job Number

FY26-00194

Department

Transportation

Opening Date

07/10/2026

Closing Date

7/23/2026 11:59 PM Eastern

Post-Offer Required Pre-Employment Screenings

Driving History Check

Criminal History Check

Drug Screen

Post Offer Employment Testing

Approved Hiring Salary/Range

$21.91

Full Salary Range

$21.91 - $33.97

Working Hours

Typically 6:30 am to 3 pm but can vary by season and sunlight

• Description
• Benefits
• Questions

The City of Wilmington is an Equal Opportunity Employer.

Position Description

One City. One team. One mission

Looking for a career where you can earn while you learn, work outdoors, and make a visible impact every day? As a Field Service Technician with the Department of Transportation, youll play a critical role in keeping roads safe, neighborhoods accessible, and stormwater systems functioning for the community.

No prior experience or education is required-well teach you the skills you need to succeed.

Your work directly impacts the safety and quality of life of residents and visitors. Whether youre helping repair roads, maintaining sidewalks, clearing drainage systems, or responding during storms, youll help keep the community moving and protected.

Gain hands-on experience operating equipment, working safely in traffic zones, maintaining infrastructure, solving real-world problems, and collaborating with experienced crews. Youll receive training and support from knowledgeable team members who want to help you succeed.

This entry-level role is the first step in a clear career path. As you gain experience, you can pursue CDL training, qualify for Equipment Operator positions, cross-train in multiple divisions, and work toward future leadership opportunities. Equipment/tools primarily utilized includes, but is not limited to, the following: hand tools such as rakes, shovels, picks, hammers, hand saws, lopping shears, and trash pickers; CCTV Helpers and Vac-Con Helpers. Other duties include assisting crew members, maintaining small hand tools and equipment, and completing daily forms and logs. Work is performed under regular supervision.

Our employees are part of a collaborative team that responds before, during, and after severe weather events to help protect residents, business owners and visitors, and restore critical infrastructure. Through hands-on training, mentorship, cross-training opportunities, and CDL development, employees gain valuable technical skills and have clear pathways for advancement into leadership positions.

If you enjoy solving problems, working outdoors, and making a meaningful difference in your community, youll find purpose and opportunity on our team.

Please note: City Council has approved a Living Wage increase, and the salary shown in this posting will take effect beginning July 1.

Typical Tasks

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Assists with repairs, maintenance, and improvements to the drainage system by operating small equipment and power tools, repairing pipes, catch basins, manholes, open channels, creeks, ditches, and ponds.
• Constructs and maintains streets by cleaning, operating small equipment and power tools, applying sealing materials, rebuilding shoulders, applying surfaces, reconditioning base and sub-grade materials, replacing deteriorated curbs and gutters, replacing surface and base materials, and repairing surfaces otherwise damaged.
• Performs manual labor in support of construction, maintenance, and repair projects; digs ditches, trenches, and holes manually or utilizing power equipment; shovels, rakes, spreads, compacts, and levels dirt, rock, asphalt, cement, and other materials; retrieves supplies, materials, tools, equipment and other items and runs various errands as needed; collects, transports, and loads and unloads materials, supplies, tools, and equipment to and from the worksite.
• Follows established safety procedures; utilizes safety equipment and wearing protective gear; monitors traffic conditions surrounding trucks and equipment to identify obstructions, pedestrians, or unsafe traffic conditions; flags and directs traffic and places markers, signs and cones around project and work site to ensure safety of crew and the traveling public; and

reports incidents, accidents, problems, or unusual situations.

• Provides operational support by assisting with storm preparation and clean up, building and setting up street barricades for special events, and performing other related duties as assigned.

Qualifications

Qualifications

• Class C driver's license.
• No prior experience required.
• Ability to obtain Flagger & WorkZone Safety certification required within 90 days of hire.
• Ability to perform a variety of manual tasks for extended periods of time and in all types of weather conditions.
• Ability to communicate and work cooperatively with colleagues, City leadership, and the general public.
• Ability to apply principles of logical thinking to work tasks and handle practical situations and requests made by supervisor and/or lead workers; to comprehend and respond to a variety of situations in an efficient manner; to understand and follow simple oral and written directives and perform the relative tasks using sound judgment.

Supplemental Information

Our Mission Statement: Though forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

Our Core Values: Inclusion, Collaboration, Creativity, and Accountability

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city-provided 4.5% contribution each pay period into a 401(k) and automatic enrollment into the North Carolina Local Government Employees' Retirement System
• Employer-paid health & wellness clinic
• Paid sick and vacation leave + 12 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave
• Flex schedule and telework availability (position dependent)
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

Our Core Values:

INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY

Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees' Retirement System
• Employer-paid health & wellness clinic
• Free on-site city gym access
• Paid sick and vacation leave + 13 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave to give back to our community
• Flex schedule and telework availability, depending on your position
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

Health Benefits are offered to employees working at least 30 hours per week.

Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following hire for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.

Dental Insurance - Coverage becomes effective the first day of the month following hire. Employees, their spouse and dependent children are eligible for coverage.

Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.

Retirement:

• NC Local Government Retirement System - All benefits eligible employees make a mandatory 6% contribution every pay period.
• Deferred Compensation - The city contributes an amount equal to 4.5% of the annual salary to a 401(k) plan regardless of employee contribution. Employees may choose to contribute additional money to the 401(k) or 457 deferred compensation plans, without a match from the City, within the IRS guidelines.

Paid Leave (offered to employees working at least 1,000 hours annually*):

• Sick Leave - 12 days accrued each year
• Annual Leave - Accrual based on years of service and classification. Employees can earn from 10 to 24 days each year.
• Holidays - 13 paid holidays annually
• Paid Parental Leave - Six weeks of paid leave for the birth, adoption or placement of a child (must run concurrently with FMLA).
• Part-Time Employees will earn paid leave benefits on a pro-rated basis.

Miscellaneous:

• Tuition reimbursement
• Employee Assistance Program
• Short & Long Term Disability
• Cancer & Critical Illness
• Accident Insurance
• Whole Life Insurance
• Credit Union membership

Note: The City of Wilmington is on a bi-weekly pay cycle. New employees should expect to recieve their first paycheck approximately 3 weeks after their start date.

This is intended to be a brief overview of the benefits offered. Please visit our website at https://www.wilmingtonnc.gov/Government/Departments-Divisions/Human-Resources/Benefits for more information.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes

02

Do you have a valid Drivers License?

• Yes
• No

03

Do you currently posses or have the ability to obtain Flagger & WorkZone Safety certifications within 90 days of hire?

• Yes
• No

04

Do you have they ability to perform a variety of manual tasks for extended periods of time and in all types of weather conditions?

• Yes
• No

05

How many years of experience do you have operating small equipment and power tools?

• I have no experience
• less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years to less than 10 years
• 10 years or more

06

How many years of experience do you have in manual labor in support of construction, maintenance, and repair projects?

• I have no experience
• less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years to less than 10 years
• 10 years or more

07

Please identify the company/agency/organization where you gained the experience described in question #4 and #5. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering "N/A or "See Resume/Application" does not qualify as an acceptable response.

08

The hiring salary for the position is posted on the job posting. Salary determination is supported by budget availability and qualifications of the candidate to maintain internal equity. Please acknowledge that you understand this process.

• Yes
• No

Required Question

Employer City of Wilmington

Address PO Box 1810

929 N. Front Street, 11th Floor

Wilmington, North Carolina, 28401

Phone 910-341-7840

Website http://www.wilmingtonnc.gov/jobs