Field Service Trainer

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Human Resources

Field Service Trainer

Address: Headquarters, 920 Winter St, Waltham, Massachusetts, 02451, United States of America

Job ID: R0250020

Location Type: Remote

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Job Description

PURPOSE AND SCOPE:

The Field Service Trainer designs and develops technical training curriculum for diverse training classes within the assigned function(s). The incumbent collaborates with cross-divisional team subject matter experts (SME"s) to ensure classes reflect current training requirements of all applicable devices.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develop, implement and maintain technical training curriculum within the assigned function(s) to ensure all necessary employees are appropriately trained to install, test, calibrate, maintain and/or troubleshoot all applicable devices in compliance with company policies and procedures.
• Record, distribute and/or file all applicable training documents in a timely and accurate manner.
• Support the verification and/or validation of technical procedures, computer systems and equipment as required.
• Coordinate with cross-divisional team management to sufficiently satisfy training requirements for the assigned team(s).
• Collaborate with management and applicable cross-divisional SME"s to ensure training requirements are fulfilled in a timely and accurate manner.
• Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally lift and/or move up to 50 pounds.

EDUCATION:

Bachelor"s Degree required

EXPERIENCE AND REQUIRED SKILLS:

• 2 - 5 years" related experience; or an advanced degree without experience; or equivalent directly related work experience.
• Prior experience in field service, technical support, service management and/or manufacturing.
• Experience in a dialysis environment desirable.
• Prior training experience desirable.
• Good time management skills with the ability to multitask concurrent priorities in an organized manner.
• Strong interpersonal skills with the ability to interact with diverse audiences through professionalism, diplomacy and tact.
• Strong oral and written communication skills to effectively communicate with all levels of management.

The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies.

Annual Rate: $72000.00 - $121000.00

Non-Bonus Eligible Positions: include language below.

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Bonus Eligible Positions - include language below.

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.