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Field Service Video Retrieval Tech

Emerge

Wilimington, DE

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JOB DETAILS
SALARY
SKILLS
Buses, Communication Skills, Customer Support/Service, Data Management, Detail Oriented, Diagnostics Solutions/Software, Driver's License, Electronics, Equal Employment Opportunity (EEO), Federal Laws and Regulations, Genetics, Hand Tools, High School Diploma, Identify Issues, Laptop PC, Lift/Move 20 Pounds, Medical Conditions, On Site Support, Problem Solving Skills, Public Safety, Record Keeping, Service Delivery, State Laws and Regulations, Time Management, Vehicle Fleets
LOCATION
Wilimington, DE
POSTED
1 day ago
We are hiring for a new opportunity for a technology company with a public safety mission. Through relentless innovation and discovery, they are strengthening trust, safety and transparency across the student transportation space and making the trip to and from school safer for students.We are seeking a dedicated Field Service Video Retrieval Technician focused on video retrieval operations. This role is critical in supporting our cleint's mission to enhance student safety by ensuring timely access to video footage requested by Partners, Operators, Police Departments, or other authorized parties. The technician will drive to designated buses within a 50-mile radius of their home location to retrieve and upload video files using our client's systems and tools.

Responsibilites
  • Drive to assigned bus locations within the local region to access and retrieve requested video footage.
  • Upload video files to the appropriate platform or share with designated stakeholders (Partner, Operator, PD, etc.).
  • Maintain accurate records of video retrievals, including timestamps, bus identifiers, and requestor details.
  • Communicate effectively with internal teams and external stakeholders to confirm video delivery and resolve any issues.
  • Perform basic troubleshooting of video systems and ensure proper connectivity for successful uploads.
  • Use company-provided software and hardware tools to manage video data securely and efficiently.
  • Follow all safety protocols while working around buses and in transit.
  • Maintain a high standard of professionalism and confidentiality when handling sensitive video content.
Qualifications
  • Minimum 1 year of experience in a technical or field service role, preferably involving electronics, fleet systems, or video technology.
  • Valid driver's license and reliable personal vehicle required.
  • Strong attention to detail and ability to work independently.
  • Comfortable using laptops, diagnostic software, and basic hand tools.
  • High school diploma or GED required.
  • Ability to lift up to 20 lbs and work in outdoor environments as needed.
Work Environment
  • Must have own car and drive around to assigned bus locations.
  • Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
  • Pay is $16.50/ hour plus full benefits including: Health, Dental, Vision, 401K and PTO.
#CTUSA

Emerge seeks, in all its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, gender, sexual orientation, national origin, ethnicity, alienage, citizenship or immigration status, age, mental or physical disability, medical condition, pregnancy, military/veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status, or based on their relationship or association with members of a protected class or any other protected classification, in accordance with applicable federal, state and local laws. Emerge is committed to diversity in its most inclusive sense.

By completing an application with us, you seek to join a team of hardworking professionals dedicated to consistently deliver outstanding service to our customers and contribute to the financial success of the organization, its clients and its employees. Equal access to programs, services and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact our Emerge Recruitment Office.

About the Company

E

Emerge

Emerge extends sales, marketing, and business management teams for enterprise corporations. We put exceptional people, processes, and systems into action to help our clients achieve their business goals.

We are a collection of people who care deeply about our clients, family, friends and co-workers. Working together to solve our clients’ Staffing and Managed Services needs is what drives us to work in the morning, powers us through hectic travel and keeps the wide smiles on our faces every day.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Business Services - Other

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