Field Services Accounts Manager

Field Services Accounts Manager

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: John Comandari

Compensation: $90,000 - $115,000 / year

Description

Our Story

Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies North America is seeking an Account Manager, Carrier Accounts & Independent Adjuster Oversight to serve as a key operational and relationship leader across assigned carrier accounts and the independent adjuster network that supports them. This role is responsible for maintaining strong client relationships, ensuring service delivery aligns to carrier expectations, and overseeing the readiness, performance, compliance, and operational effectiveness of 1099 independent adjusters assigned to support daily, catastrophe, and specialty claims activity.

This position is ideal for a leader with a strong understanding of claims operations, carrier account management, field services, and independent adjuster engagement models. The successful candidate will bring a blend of client-facing account leadership, contractor oversight, performance management, and operational coordination to help drive high-quality outcomes across a dynamic claims environment.

Key Responsibilities

• Serve as the primary relationship manager for assigned carrier accounts, ensuring service delivery aligns with client expectations, account instructions, and performance standards
• Build and maintain strong working relationships with carrier partners, internal operations leaders, recruiting teams, field leadership, and independent adjusters
• Oversee the operational performance of the 1099 independent adjuster network supporting assigned accounts, including readiness, deployment alignment, service quality, responsiveness, and compliance with program expectations
• Partner with recruiting, onboarding, licensing, credentialing, and operations teams to ensure independent adjusters are properly vetted, aligned, and assignment-ready
• Monitor key service indicators such as cycle time, file quality, responsiveness, coverage of territories, deployment effectiveness, and client satisfaction
• Identify service gaps, performance issues, or capacity concerns and implement corrective actions, escalation plans, or staffing recommendations as needed
• Support account growth and retention by ensuring consistent execution, proactive communication, and strong service recovery when issues arise
• Coordinate with internal stakeholders to align 1099 deployment strategy with carrier needs, catastrophe demand, specialty lines, and regional claim volume
• Review trends across assigned accounts and independent adjuster performance to recommend process improvements, network enhancements, and operational efficiencies
• Assist in establishing and maintaining service standards, operating procedures, and communication protocols for carrier accounts and contractor-supported claim activity
• Support reporting, business reviews, and performance updates for internal leadership and carrier clients
• Promote adherence to applicable licensing, documentation, confidentiality, compliance, and contractual requirements across the independent adjuster network
• Act as an escalation point for service concerns, contractor performance matters, or account-level operational issues
• Contribute to strategic planning around account expansion, field resources, contractor coverage, and service model optimization

Skills, knowledge & expertise

• 5+ years of relevant experience in claims, account management, field operations, client services, vendor management, or independent adjuster program oversight
• Experience supporting or managing carrier accounts within insurance, claims administration, TPA, IA firm, or related environments
• Experience working with independent contractor / 1099 adjuster models, field resources, or distributed claims support teams
• Strong understanding of claims operations, service delivery metrics, and account management principles
• Excellent written and verbal communication skills
• Strong analytical, organizational, and follow-through skills
• Ability to travel occasionally based on client, operational, or business needs
• Experience in property, casualty, transportation, CAT, or specialty claims environments
• Multi-state adjuster licensing knowledge or familiarity with adjuster credentialing requirements
• Experience with client reporting, service-level metrics, QA processes, and operational dashboards
• Prior leadership experience in a claims, field services, or vendor management environment
• Insurance industry designations or related professional certifications are a plus

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com