Field Services/Desktop Support Technician

Client Overview:
Our client, a global technology organization, is seeking a hands-on Field Services/Desktop Support Technician to support day-to-day IT operations at a client site in the Las Vegas area. This is a 7-month guaranteed contract and an excellent opportunity for a technically skilled professional with experience in desktop support, hardware troubleshooting, deployments, networking, and end-user support. Join a fast-paced technology environment where you will provide hands-on support and troubleshoot a wide variety of technical issues.

Salary/Hourly Rate:
$20/hr - $25/hr (DOE)

Position Overview:
The Field Services/Desktop Support Technician will provide hands-on, onsite technical support for laptops, desktops, printers, networking equipment, A/V systems, and other IT hardware. This individual will be responsible for troubleshooting technical issues, completing break/fix requests, deploying equipment, managing support tickets, and ensuring end users receive timely and professional IT support. The ideal candidate has a strong technical support background, is comfortable troubleshooting both hardware and software issues, and enjoys working in a hands-on environment. Candidates must be able to work onsite in the Las Vegas area five days per week.

Responsibilities of the Field Services/Desktop Support Technician:

• Provide hands-on desktop and field services support for laptops, desktops, printers, and other IT equipment.
• Troubleshoot Windows hardware, software, and connectivity issues.
• Perform break/fix support, equipment deployments, installations, and replacements.
• Configure and support laptops, desktops, printers, handheld devices, and peripherals.
• Troubleshoot basic network and Wi-Fi connectivity issues.
• Provide support for conference room A/V and video conferencing equipment.
• Monitor and manage incidents and service requests through ITSM/ticketing systems.
• Install, move, and replace IT equipment as needed.
• Assist with hardware inventory, asset tracking, and equipment management.
• Document completed work and escalate technical issues when necessary.
• Follow established SOPs, runbooks, and technical procedures.
• Assist with root-cause troubleshooting and recurring technical issues.

Required Experience/Skills for the Field Services/Desktop Support Technician:

• 3 - 5+ years of desktop support, field services, IT support, or related technical experience.
• Strong Windows 11 troubleshooting skills.
• Hands-on laptop and desktop hardware troubleshooting experience.
• Experience supporting printers and peripheral devices.
• Basic networking knowledge, including Wi-Fi, Ethernet, connectivity, and ports.
• Experience working with ITSM or ticketing systems.
• Strong hardware break/fix and deployment experience.
• Ability to follow technical documentation and established procedures.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to work independently in a hands-on technical environment.
• Must be available to work 100% onsite in Las Vegas, NV.

Preferred Experience/Skills for the Field Services/Desktop Support Technician:

• Experience with SCCM, IT Shop, Nexthink, or similar endpoint management and support tools.
• Experience supporting Cisco video conferencing or A/V equipment.
• Familiarity with telephony support.
• Experience supporting HP or Lexmark printers.
• Exposure to data center, enterprise infrastructure, or hardware environments.
• Experience with equipment deployment, inventory, and asset management.
• Basic server, cabling, or data center support experience is a plus.

Education Requirements:

• Associate's degree, technical certification, or IT-related education is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 406382