Field Services Engineer

mechatronic systemtechnik
  • Austin, TX
  • $70,000 Per Year
Today

Job Description

Job Description

ABOUT OUR COMPANY\n

mechatronic systemtechnik gmbh headquartered in Fürnitz, is a globally leading high-tech company specializing in the development and production of special-purpose machinery for the semiconductor industry and is part of the Accuron Group based in Singapore.

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Our customers include manufacturers of modern semiconductor componenents (such as microsensors, power semiconductors, and 3D-stacked semiconductor systems) for mobile applications (smartphones, Internet of Things, automotive, etc.), as well as OEMs in the field of inspection systems, wet chemistry, and metallization systems.

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To optimally serve our global customer base and ensure the successful execution of projects, we are always looking for qualified employees.

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Installation and Commissioning

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  • Install new equipment or systems at customer sites
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  • Configure and calibrate machinery to meet performance standards
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  • Perform initial tests and ensure successful handover to the client
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Maintenance and Repairs

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  • Perform scheduled preventive maintenance
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  • Diagnose faults and carry out repairs or replacements
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  • Keep equipment running efficiently and reduce downtime
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Technical Support

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  • Provide on-site or remote technical support to customers
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  • Troubleshoot software and hardware issues
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  • Train operators and end-users on equipment use and basic troubleshooting
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Documentation and Reporting

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  • Maintain service logs and complete service reports
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  • Document technical issues, solutions, and parts used
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  • Report findings to the service or engineering team
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Customer Relationship Management

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  • Act as the face of the company to customers
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  • Ensure high levels of customer satisfaction
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  • Explain technical issues clearly and professionally
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Compliance and Safety

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  • Follow safety regulations and company policies
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  • Ensure equipment complies with industry standards and local regulations
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  • Execute risk assessments when required
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Travel and Scheduling

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  • Travel frequently to customer sites, sometimes on short notice
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  • Work flexible hours for urgent repairs or service
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Educational Qualifications

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  • Electrical Engineering
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  • Mechanical Engineering
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  • Mechatronics
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  • Electronics
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Technical Skills

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  • Strong understanding of mechanical, electrical, and/or electronic systems
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  • Troubleshooting and diagnostic skills
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  • Familiarity with technical drawings and schematics
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Soft Skills

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  • Excellent communication and interpersonal skills
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  • Customer service orientation
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  • Problem-solving mindset
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  • Ability to work independently and manage time effectively
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  • Flexibility for travel and on-call work
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Experience

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  • Hands-on experience in technical support, maintenance, or field installations
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  • Experience in the semiconductor industry but not mandatory
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Why you`ll love working with us:

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  • A secure and modern workplace with challenging tasks and a high degree of personal responsibility
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  • Thorough onboarding an support from competent and motivated colleagues
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  • Comprehensive technical training in Austria and career development opportunities in the US
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  • Health insurance benefits
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  • Paid time off and company holidays
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  • Annual performance incentive bonus
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  • Join us as a Field Service Engineer where your expertise will make a significant impact on our client's satisfaction and operational efficiency. Pay: $70,000.00 per year Work Location: In person
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  • All other details and final salary agreements will be discussed in a personal interview
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  • All applications will, of course, be handled WITH STRICT CONFIDENTIALITY
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  • If you are interested in this position pls send your CV to mail: human.resources@mechatronic.at
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Numbers & Facts

LocationAustin, TX

Skills

  • Chemistryunmatched
  • Communication Skillsunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Electrical Engineeringunmatched
  • Electricityunmatched
  • Electronicsunmatched
  • Fault Managementunmatched
  • Groundskeepingunmatched
  • High Tech Industryunmatched
  • Identify Issuesunmatched
  • Industry Standardsunmatched
  • Internet of Thingsunmatched
  • Interpersonal Skillsunmatched
  • Maintenance Servicesunmatched
  • Mechanical Engineeringunmatched
  • Mobile Applicationsunmatched
  • OEM (Original Equipment Manufacturer)unmatched
  • On Callunmatched
  • On Site Supportunmatched
  • Onboardingunmatched
  • Preventative Maintenanceunmatched
  • Problem Solving Skillsunmatched
  • Regulationsunmatched
  • Risk Analysisunmatched
  • Safety/Work Safetyunmatched
  • Schematicsunmatched
  • Semiconductor Manufacturingunmatched
  • Semiconductorsunmatched
  • Software Administrationunmatched
  • Technical Drawingunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Test Plan/Scheduleunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Willing to Travelunmatched

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