Field Services Engineer

Menlo Ventures

New York, NY

JOB DETAILS
SALARY
$250,000–$290,000 Per Year
SKILLS
Alliance/Partner Marketing, Artificial Intelligence (AI), Auditing, BICSI (Building Industry Consulting Service International), Banking Services, Commissioning, Fiber Optics, Forklift, Logistics, Network Administration/Management, Network Configuration Management, Network Monitoring, Network Routers, Network Switching, Network System Hardware, OSHA, On Site Support, Optics, Outsourcing, Recruiting/Staffing Agency, Sales/Support Engineering (SE), Service Level Agreement (SLA)
LOCATION
New York, NY
POSTED
Today

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About The Role Your primary mission is network operations: deploying and maintaining network infrastructure, overseeing smarthands vendors, and owning the physical infrastructure lifecycle from install through decommission. You'll also flex into other site work as the network infrastructure team needs you.This isn't a maintenance gig; you'll be building the processes, playbooks, and operational discipline that the team scales on. You'll work across sites, travel regularly, and have a direct impact on the infrastructure that powers Claude.Responsibilities Own network infrastructure deployment, maintenance, and bringup across sitesOversee outside plant and long-haul fiber optic repair vendors: manage dispatches, validate work quality, and ensure SLA complianceExecute network device installation, configuration validation, and commissioning supportOwn RMA processes end-to-end: triage, swap, ship, track, closeManage spares inventory and coordinate logistics across sitesConduct physical asset auditing and cradle-to-grave lifecycle trackingCoordinate with vendors for outsourced work and hold them accountableBuild repeatable processes and playbooks that scale with the teamSupport various site deployments like: rack-and-stack, commissioning, forklift, decommissioning as neededTravel up to 40 - 60% to sites across the U.S.You may be a good fit if you Have 5+ years (3+ considered for the right candidate) of hands-on experience in field engineering, network operations, or telecom infrastructureUnderstand fiber optic systems well enough to oversee vendor work: you can validate splicing, testing, and repair quality without necessarily doing it yourselfAre familiar with network hardware deployment (switches, routers, optics)Have managed RMA workflows and spares logistics across multiple sitesHold relevant certifications or are willing to obtain them (OSHA 10/30, BICSI, fiber certifications, confined space)Can work independently in the field with minimal supervision: you know how to figure it out, and are not afraid to reach out and ask questions when neededHave experience building processes from scratch, not just following themThrive in ambiguity and move fast without waiting for perfect informationHave a bias toward action: you'd rather do than talk about doingCommunicate clearly and directly, especially when flagging risks or blockersCompensation and Logistics The annual compensation range for this role is listed below.Annual Salary$250,000—$290,000 USDLogistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experienceRequired field of study: A field relevant to the role as demonstrated through coursework, training, or professional experienceMinimum years of experience: Years of experience required will correlate with the internal job level requirements for the positionLocation-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.Visa sponsorship: We do sponsor visas; however, we aren't able to sponsor for every role and every candidate. If we make you an offer, we will make every reasonable effort to get you a visa.Note: We encourage you to apply even if you do not believe you meet every single qualification.Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.#J-18808-Ljbffr

About the Company

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Menlo Ventures