Field Services Engineer

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years! Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

Position summary

As a Field Service Engineer, you will commission, troubleshoot and maintain Watlow products and systems at customer locations. You will be the face of the company onsite - working directly with customers to restore uptime, provide technical training, implement upgrades, and capture feedback that improves our products and services. This role requires strong electrical/mechanical aptitude, excellent communication skills and the ability to travel and work independently.

Key responsibilities

• Commission and troubleshoot industrial electric heaters, sensors, controllers, power panels, and associated systems.
• Troubleshoot and resolve equipment, controls, and integration issues (mechanical, electrical, software/controls) in the field.
• Perform maintenance, programming, validation of thermal system installations.
• Provide technical guidance and training to customers' maintenance, operations, and engineering teams.
• Respond to service calls and participate in on-call rotation to support customers' uptime needs.
• Create clear, timely service reports, technical documentation and parts/service tickets in company systems.
• Collaborate with sales, engineering and manufacturing to resolve complex issues and propose product or process improvements.
• Maintain appropriate spare parts, tools and calibration equipment for field assignments.
• Work with internal teams to coordinate documentation updates, spare parts ordering, and RMA processes to resolve customer issues.
• Escalate complex issues as needed with Engineering, Quality, and the Business Unit to drive permanent corrective actions.
• Comply with all company and customer safety, quality and regulatory requirements.

Required qualifications

• Bachelor's degree in Electrical, Mechanical, or Controls Engineering, and 3+ years of relevant experience.
• Strong working knowledge of electrical systems, process controls, wiring, and fundamentals of power distribution.
• Experience with industrial control system integration, such as PLCs, SCADAs, HMIs, instrumentation, sensors, and basic networking and communications (Modbus TCP, Modbus RTU, Ethernet I/P).
• Demonstrated experience performing on-site troubleshooting and root-cause analysis using diagnostic tools such as a multimeter.
• Ability to read and interpret electrical schematics, P&IDs and mechanical drawings.
• Valid driver's license and ability to travel frequently (including overnight stays).
• Excellent verbal and written communication skills, and a strong customer-service mindset.
• Willingness to work flexible hours, including occasional weekends and on-call shifts.

Preferred qualifications

• Experience with thermal systems, heaters, temperature sensors, and control loops.
• Familiarity with general safety standards for low and medium voltage equipment, OSHA training.
• Experience with logical programming of control equipment such as temperature and process controllers, HMIs, PLCs, SCADA, DCS.
• Prior experience working with OEMs, integrators, or large industrial end users.
• Experience with service ticketing/CRM tools and structured documentation practices.

Physical demands & working conditions

• Up to 50-75% domestic and international travel within North America, including overnight travel and on-call rotation
• Ability to lift and carry up to 50 lbs, and work on elevated platforms.
• Work in industrial environments which may include exposure to high/low temperatures, noise, and the need to wear PPE.

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us.The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

• Annual Incentive Program
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.