Field Services

Job Description:
We are seeking a highly motivated and skilled Data Center Optical Engineer to support customer data center and co-location environments. This role is responsible for the installation, maintenance, troubleshooting, and operation of optical transport infrastructure while ensuring high-quality execution across all assigned activities.
The ideal candidate is a hands-on technical professional with experience leading field activities, maintaining quality standards, and working directly with customers in mission-critical data center environments.
 
Key Responsibilities:
Lead and support optical infrastructure activities within customer data centers and co-location facilities.
Conduct daily quality audits of field work and provide feedback to field technicians.
Communicate directly with customers through ticketing systems and in person, providing timely project updates and technical reports.
Perform and support:

• Fiber installation
• Fiber decommissioning
• Break/Fix activities
• Network remediation
• Fiber migrations

Perform and/or supervise optical testing and troubleshooting using:

• Optical Power Meters
• Stabilized Light Sources
• Visual Fault Locators (VFL)
• Optical Time Domain Reflectometers (OTDR)
• Optical Test Sets

Interpret and execute:

• Methods of Procedure (MoPs)
• Engineering documentation
• Vendor documentation
• Network diagrams

Read and interpret cut sheets and physical network design documents to ensure accurate cable routing, port connections, and cable management.
Maintain high standards of safety, quality, and operational excellence.
 
Required Qualifications:
3–15 years of experience in data center operations or a similar technical environment with direct customer interaction.
Previous experience leading technical teams or field activities.
Strong written and verbal English communication skills.
Excellent organizational, administrative, and documentation skills.
Proficiency with Microsoft Office and customer ticketing/documentation tools.
Strong hands-on experience with connectorized fiber optic cabling, including:

• Single-mode fiber
• Multi-mode fiber
• LC connectors
• Fan-outs
• Structured cabling systems

Demonstrated experience performing optical testing and transport troubleshooting.
Ability to multitask and work effectively in fast-paced, high-availability environments.
Strong commitment to safety procedures, quality standards, and industry best practices.
 
Physical Requirements:
Ability to lift and move equipment weighing up to 50 pounds.
Comfortable working at heights when required.
Ability to work in varying environmental conditions commonly found in data center environments.
 
Equipment & Work Requirements:
Ability to support on-site assignments with short notice as business needs require.
Availability to meet established service-level expectations for customer support.
Ability to utilize standard communication devices, computer equipment, and appropriate personal protective equipment (PPE) as required for the role.