Job Description
As a Field Services Repair Area Manager, you'll oversee Best Buy's in-home repair business in your designated coverage area. You'll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You'll build a strong employee culture that leads to favorable customer and business results.
The territory for this role spans Eastern Pennsylvania, Philadelphia, South New jersey, Delaware, and portions of Maryland. The candidate should preferably reside in Eastern Pennsylvania, Southern New Jersey, Delaware, or nearby areas.
The territory for this role spans Eastern Pennsylvania, Philadelphia, South New jersey, Delaware, and portions of Maryland. The candidate should preferably reside in Eastern Pennsylvania, Southern New Jersey, Delaware, or nearby areas.
What you'll do
- Ensure operational consistency of Best Buy's repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
- Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching
- Create and maintain an exceptional team culture centered around engagement and belonging
- Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
- Manage workload and capacity planning, including schedule creation, PTO approval and route management
- Response to escalations and provide resolutions to preserve the customer experience
Basic qualification
- 2 years of experience as a supervisor or manager
- 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
- Ability to travel overnight approximately 25% of the year
- Curren
Numbers & Facts
| Location | Harrisburg, Pennsylvania |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
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