Field Services Specialist I-III

Energize your Career at SECO Energy!

General Purpose of Job

This position is responsible for performing on site and phone assisted residential and small commercial energy assessments; resolution of high usage inquiries; residential meter testing; solar assessments; solar inspections; performing meter exchanges; counseling members regarding energy usage and operational improvements; and performing other duties as assigned by the department manager or designee.

Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Education

Field Services Specialist I

• Minimum: High School or GED
• Preferred: 2 Year / associate degree majoring in Electrical Engineering, Construction, Conservation field or related discipline.

Field Services Specialist II & III

• Minimum: Two (2) year associate degree in electrical engineering, construction, conservation field or

related discipline.

Certifications - Once Certifications are obtained, must maintain and renew annually.

Field Specialist I

• Preferred: Certification to perform Residential/Commercial Energy Assessments.

Field Specialist II

• Preferred: FSEC Residential Energy Auditor (or equivalent) certification (must obtain within 2 years or as training is available)

Field Specialist III

• Preferred: BPI Building Analyst Professional certification or equivalent (must obtain within two (2) years or as training is available)

Experience

Field Services Specialist I

• Minimum: Two (2) years of experience in the electric utility industry or a related field, preferably in energy conservation.

Field Services Specialist II

• Minimum: Three (3) years of direct experience as a residential (or commercial) energy auditor.
• Preferred: Two (2) years of experience in electric utility field work (working on energized services).

Field Services Specialist III

• Minimum: Five (5) years of direct experience as a residential (or commercial) energy auditor.
• Minimum: Two (2) years of experience in electric utility field work (working on energized services).
• Preferred: Five (5) years of experience in electric utility field work (working on energized services).

Other Requirements

• Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, telephone, and fax machine.
• Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
• A valid Florida driver's license for regular driving privileges of a company vehicle; must have and maintain an acceptable driving record as determined by SECO Energy.
• Extensive driving and field work to include, but not limited to, basements, crawl spaces, climb ladders to gain access to attics while performing energy audits, etc.; exposure to adverse elements of weather; travel to all areas of service territory and other facilities as deemed necessary; room setup and breakdown for programs and presentations.
• Frequent after-hours and weekend travel to provide presentations and promote SECO Energy products and services through a variety of community functions.
• Frequent business travel to all areas of service territory required.
• Normal work hours shall be eight (8) hours between 7:30 am and 5:00 pm, Monday through Friday.
• Successful completion of pre-employment background check, physical and drug screen.

Personal Protective Equipment: Required

Driving Requirements: Valid Florida Driver's License.

Job Specific Competencies

Field Services Specialist I

• Confidentiality, Professional Conduct & Stress Management: Demonstrates the ability to maintain confidential information, manage stress effectively, and multitask calmly and efficiently in a fast-changing field environment.
• Surge Protection, GenerLink, & Rebate Program Administration: Applies knowledge of cooperative surge protection and GenerLink equipment, including sales, reporting, and service order processing; Ability to install and remove surge protection and GenerLink equipment; exhibits awareness of applicable rebate programs and accurately issues eligible rebate types; supports program administration to ensure member participation and compliance.
• Metering & Electrical Diagnostics: Demonstrates technical skill in performing meter exchanges and conducting meter accuracy testing; applies foundational knowledge of electrical theory, including metering, voltage, amperage, power quality, and utility investigation techniques; performs high-usage investigations onsite or by phone.
• Energy Assessments, Systems Knowledge & Efficiency Investigations: Performs residential and commercial energy assessments and applies understanding of energy usage patterns, appliance operation, HVAC systems, thermography, lighting, thermal water heating, refrigeration, building envelopes, motors, ventilation, renewable energy sources, and surge protection to diagnose member concerns effectively.
• Electrical Codes, Safety Standards & Energized Work: Applies knowledge of Florida energy codes, the National Electric Code (NEC), and local building codes; demonstrates understanding of safety standards related to live voltages; and performs energized service work safely and in accordance with established procedures.
• Communication, Member Engagement & Reporting: Demonstrates strong listening, verbal, and written communication skills; prepares accurate correspondence, reports, and presentations; communicates effectively with diverse audiences; and persuades and promotes member participation in cooperative programs.
• Planning, Organization & Documentation: Exhibits strong planning and organizational abilities, maintains thorough and accurate documentation, and meets deadlines while working independently or collaboratively to achieve goals.
• Member Service, Judgment & Interpersonal Effectiveness: Demonstrates excellent member service orientation and interpersonal skills; applies sound judgment, discretion, and reasoning; and maintains effective working relationships with members, vendors, contractors, government agencies, and internal staff.
• Technology & Software Proficiency: Utilizes Microsoft Office applications and applies working knowledge of corporate software systems relevant to field operations.

Field Services Specialist II

• Metering Operations: Proficiency in performing meter exchanges on self-contained services as needed and conducting meter accuracy testing to support field programs and operational requirements.
• Energy Assessment & Diagnostic Expertise: Skilled in performing residential and commercial energy assessments, high-usage investigations, and onsite or remote diagnostics; applies knowledge of electricity, energy usage patterns, appliances, HVAC systems, thermography, renewable energy, and surge protection.
• Surge Protection, GenerLink, & Rebate Program Administration: Applies working knowledge of surge protection and GenerLink equipment, including sales, reporting, and service order processing; Ability to install and remove surge protection and GenerLink equipment; exhibits familiarity with applicable rebate programs and accurately administers eligible rebate types.
• Electrical Systems, Codes & Safety Compliance: Applies foundational knowledge of electrical theory, voltage, amperage, power quality, and utility investigation techniques; demonstrates understanding of Florida energy codes, the National Electric Code (NEC), local building codes, and safety standards for working with live voltages, including energized services.
• Member Communication & Member Engagement: Exemplifies strong verbal, written, and interpersonal communication skills; prepares professional correspondence and reports, delivers presentations to diverse audiences, and effectively promotes cooperative programs.
• Documentation, Organization & Administrative Effectiveness: Demonstrates strong organizational skills, detail orientation, and the ability to maintain accurate records, meet deadlines, and manage multiple priorities independently or within a team.
• Confidentiality, Judgment & Professional Conduct: Maintains confidentiality, exercises sound judgment and discretion, and performs effectively under pressure within a dynamic field environment.
• Technical Systems & Software Proficiency: Proficient in Microsoft Office and applies working knowledge of corporate information systems relevant to field service operations.

Field Services Specialist III

• Energy Assessment & Diagnostic Expertise: Demonstrates advanced proficiency in conducting residential and small commercial energy assessments, meter testing, and high-usage investigations. Applies comprehensive knowledge of building systems, energy usage, HVAC, thermography, and renewable energy to identify issues and recommend effective energy efficiency solutions.
• Electrical Systems, Metering & Field Operations: Applies advanced knowledge of electrical theory, metering systems, power quality, and utility field operations to safely perform energized service work, meter exchanges, and the installation and removal of surge protection and GenerLink equipment.
• Energy Programs, Codes & Safety Compliance: Applies working knowledge of solar interconnection, net metering, rebate programs, and cooperative energy services. Applies knowledge of solar interconnection, net metering, electrical codes, energy regulations, and safety standards applicable to utility field operations.
• Member Communication & Public Engagement: Demonstrates exceptional member service, communication, and presentation skills. Communicates technical information effectively, resolves complex member concerns, and promotes cooperative programs and energy conservation initiatives.
• Planning, Documentation & Technical Systems: Demonstrates strong organizational, documentation, and time management skills. Demonstrates strong organizational skills, attention to detail, and proficiency with Microsoft Office and applicable corporate information systems.
• Professional Judgment & Adaptability: Exhibits sound judgment, professionalism, and discretion when handling confidential information and making independent decisions. Demonstrates the ability to remain effective in changing environments, manage competing priorities, and exercise sound judgment when making decisions.

Verification

The above qualifications and competencies for this position may be verified through a combination of education, experience, interview questions and technical skills exercise(s).

Essential Duties and Responsibilities

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the cooperative.

Field Services Specialist I

Energy Assessments & Conservation Analysis

• Effectively gather and analyze data to perform residential and commercial energy assessments; prepare related reports and correspondence.
• Utilize technical and practical knowledge to perform thermal imaging studies for diagnostic and energy-efficiency purposes.
• Assist with energy usage calculations and financial impact analysis for both residential and small commercial consumers.
• Assist in developing and explaining recommendations for energy conservation measures, practices, and equipment.
• Stay current on energy technologies and auditing methods; responsible for updating printed and online conservation materials.

Member Interaction & Support

• Respond to, resolve, and document all member inquiries in a timely, professional manner via phone, internet, or in-person interactions.
• Educate members on meter testing results, usage patterns, and energy-saving opportunities based on assessments and service interactions.

Field Services & Program Support

• Perform high usage investigations and initiate service order adjustments as necessary based on findings.
• Administer single-phase meter testing and analyze usage data to support member inquiries and conservation programs.
• Perform solar assessments to evaluate member readiness for renewable energy interconnection.

Outreach & Education

• Conduct periodic energy conservation seminars or presentations for outside organizations or community groups, as requested.
• Communicate technical concepts and energy-saving strategies clearly to diverse audiences, promoting awareness of SECO Energy programs and services.

Other Duties

• Perform other duties as assigned, including supporting other operational areas as needed to ensure seamless service delivery.

Field Services Specialist II

Energy Assessments & Conservation Analysis

• Effectively gather and analyze data to perform residential and commercial energy assessments.
• Utilize technical knowledge to perform thermal imaging studies for diagnostic and energy-efficiency purposes.
• Perform energy calculations and assess financial impacts for residential and small commercial members.
• Make recommendations on appropriate conservation practices and thoroughly explain their effectiveness.
• Prepare detailed correspondence and reports related to energy assessments.

Member Support & Education

• Respond to, resolve, and document member inquiries promptly via phone, internet, or in person.
• Educate members on energy usage, conservation measures, and meter testing results.

Field Equipment Testing & Installation

• Administer single-phase meter testing, analyze results, and educate members accordingly.
• Perform high-usage investigations and initiate service order adjustments as necessary.

Renewable Energy & Solar Services

• Perform solar assessments to evaluate suitability and benefits of solar energy systems.
• Apply renewable energy system knowledge to support members and SECO Energy initiatives.

Program Development, Outreach & Education

• Stay current on conservation topics, new energy technologies, and energy auditing methods.
• Update printed and online conservation information.
• Conduct periodic seminars for external organizations or as requested to promote energy conservation awareness.

General Support & Additional Duties

• Perform other duties as assigned, including assisting other departments as needed to support overall cooperative operations.

Billing Oversight & Audit Control

• Leads complex billing validations and reconciliations to ensure accuracy and alignment with cooperative policies.
• Designs and implements audit controls and quality assurance processes to safeguard revenue and billing integrity.
• Ensures billing practices comply with regulatory, financial, and cooperative standards.

Field Services Specialist III

Energy Assessments & Conservation Analysis

• Gather and analyze data to perform residential and small commercial energy assessments.
• Utilize technical knowledge to conduct thermal imaging studies for diagnostic and energy efficiency purposes.
• Perform energy calculations and evaluate the financial impact of energy usage for residential and small commercial members.
• Recommend appropriate energy conservation measures and educate members on the benefits and effectiveness of proposed solutions.
• Prepare and maintain accurate reports, correspondence, and documentation related to energy assessments.

Member Support & Technical Services

• Respond to, investigate, resolve, and document member inquiries through phone, online, and in-person interactions.
• Conduct high-usage investigations and initiate service order adjustments, as appropriate.
• Perform single-phase meter testing, analyze results, and communicate findings and recommendations to members.

Solar & Renewable Energy Services

• Conduct on-site inspections of solar installations and document installed equipment to verify compliance with cooperative requirements and applicable standards.
• Program Support, Outreach & Education
• Maintain current knowledge of energy conservation practices, emerging technologies, and energy auditing methods.
• Update printed and digital conservation materials to ensure accuracy and relevance.
• Conduct educational seminars and presentations for members, community organizations, and other groups to promote energy efficiency and cooperative programs.

General Support

• Perform other duties as assigned, including providing support to other departments and assisting with cooperative initiatives as needed.

Field Services Specialist I-III

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by or those an employee encounters to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees. (This paragraph remains)

While performing the duties of this position, the employee is regularly required to sit, talk, hear, and operate a motor vehicle. The employee frequently walks, stands, reaches with hands and arms, and uses hands to finger, handle, or feel objects. The employee occasionally climbs ladders, balances, stoops, kneels, crouches, and crawls while conducting field inspections and energy assessments in attics, basements, crawl spaces, and other confined or restricted-access areas. The employee must regularly lift and/or move up to 10 pounds and occasionally transport field equipment and materials. Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.

This position is performed in both office and field environments. Field work routinely requires exposure to varying weather conditions, temperature extremes, uneven terrain, and other environmental conditions encountered while conducting inspections, energy assessments, and related field activities. The noise level in the work environment is usually moderate but may vary depending on the work location.

We are the third-largest electric co-op in Florida and the seventh-largest in the nation and we are looking for qualified, energetic and committed candidates to join our successful TEAM!

SECO Energy does not accept unsolicited resumes from any source other than directly from applicants. SECO Energy will not consider unsolicited referrals and/or resumes from any search agencies, staffing agencies, fee-based referral services, headhunters and recruitment agencies (hereinafter 'vendors'). Unsolicited referrals and resumes sent to SECO Energy are deemed gratuitous. If any vendor (included but not limited to recruitment agency, headhunter, staffing agency) supplies any job applicant to SECO Energy without having a valid written and signed an agreement with SECO Energy, SECO Energy is not obligated to pay any kind of referral fee to such vendor. Any resumes submitted in the absence of a signed agreement become the property of SECO Energy and no fee shall be due.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@secoenergy.com or by calling (855) 483-2673. Please be advised that this assistance is available for individuals who require accommodation due to disability.

Sumter Electric Cooperative is an Equal Employment Opportunity (EEO) Employer. All employment decisions are made without regard to age, race, color, religion, creed, sex, national origin, marital status, veteran status, the presence of any physical or mental disability, genetic information or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our company values and will not be tolerated.

Reaffirmation of EEO Policy Statement

SECO Energy participates in E-Verify. E-Verify electronically compares information entered on the Employment Eligibility Verification, Form I-9, with records contained in Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify English/Español

Right to Work English

Derecho a Trabajar

USDA Non-Discrimination Statement

Reaffirmation of Statement of Non-discrimination

Know Your Rights/Conozca Sus Derechos

• This posting will be closed and no longer available to receive applications upon SECO Energy's discretion.

^ SECO Energy is a not-for-profit electric distribution cooperative serving over 200,000 families and businesses across seven counties in Central Florida, making SECO Energy the third largest electric co-op in Florida and the sixth largest in the nation.

^ SECO Energy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, genetics, or individuals with disabilities, or protected veteran status.

^ Qualified employees will be considered on an equal basis with external applicants.