Field Services Support Specialist (Eep26412)

General Role Description

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

Role Accountabilities

·         Evaluate and process warranty requests, replacements, and claims, expediting as necessary

·         Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues

·         Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices

·         Track monthly warranty costs for assigned business unit and report to manager

·         Prepare and issue Service Advices for trouble shooting to clients and field engineers

·         Maintain current safety qualifications and comply with company and client safety requirements

·         Resolve supplier product failures in a timely and cost- effective manner

·         Respond to client issues outside of standard business hours when necessary

·         Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

General Employee Accountabilities

·         Bring full effort to bear on tasks assigned by manager

·         Give manager best advice

·         Give earliest notice when work cannot be delivered as specified

·         Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

·         Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

·         Comply with all Company policies, practices, and procedures and all regulations and laws

·         Recommend viable improvements proactively

·         Ensure effective utilization of business tools and processes

Requirements

• ·         Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
• ·         3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• ·         Demonstrated knowledge of power conversion and distribution transformers
• ·         Demonstrated presentation skills
• ·         Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• ·         Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• ·         Demonstrated continuous improvement in areas of responsibility
• ·         Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• ·         Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

·         Master of science in electrical, mechanical, or related engineering field

·         Proficiency in Japanese and English languages, both oral and written

·         Working knowledge of ISO 9001:2015 quality management standards

·         Demonstrated experience in photovoltaic inverter power generation

Link to TMEIC Corporation Americas website

https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer