Field Services Technician

Department: Field Operations
Reports to: Manager, Infrastructure and Field Services                 
Location: HQ 
Status: Full-time        
FLSA: Non-Exempt 

The Company

Allied has served the Mid-Atlantic and Northeast Regions as a highly regarded, single source provider of managed Internet, cloud, network, and enterprise Unifiedommunications solutions since 1996. Amidst a telecom industry all-too-often known for poor customer service and slow resolution, Allied has long differentiated itself through personal client care, quick response times, and even (where possible) same day installations to "save the day" for clients. In doing so, we've built a reputation as a trusted technology partner who offers sophisticated technical expertise coupled with exceptional service. This client-focused approach to business is anchored in the simple words of our Core Values: Integrity, Stewardship, Empowerment, CaNI (Constant and Never-Ending Improvement), and Excellence. In the spirit of these Values, we strive to cultivate an environment and culture that encourages each member of our team to reach their Full Potential, and, in doing so, help Allied achieve and maintain its Full Potential as an organization.

Summary
The Field Services Technician (Field Tech) serves as the “face” of Allied for customer implementations. This individual must be able to perform with utmost professionalism in stressful, time-pressure situations. Attention to detail, thorough preparation, and proactive communication are critical requirements to be successful in this role. You must be able to interpret multiple detailed scopes of work, understand where further clarification is needed, and be thoroughly prepared with all necessary equipment and materials. You must be able to proactively communicate your ETA and schedule directly to the customer as well as internal Allied employees. The Field Tech may be scheduled to work early morning or late evening projects.

Key Areas of Responsibility

Installations:
Data 

Customer Survey:
Data 

Electrical 

  
Salesforce Application 

  
Knowledge and Skills

Allied’s Commitment
Allied has a commitment to its Community, Employees and Employees’ families. We offer outstanding benefits at a low cost – Health Insurance, FSA, HRA, 401(k), PTO, Holiday Pay, Employee Assistance, Training and "Give Back!" Programs are just a few of the perks! Allied is an equal employment opportunity (EEO) employer and evaluates applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Allied complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.