Field Services Technician

About the Role

Seeking experienced lead-level Field Technicians to perform structured fiber circuit audits across active data center environments. This is a hands-on, high-volume role requiring precision, technical discipline, and the ability to troubleshoot and resolve contaminated fiber circuits on the first attempt.

This is not an entry-level or helper position. Candidates must arrive with demonstrated fiber optics experience and the technical aptitude to be quickly trained on customer-specific tooling and logging platforms.

• Perform end-to-end fiber circuit audits across multiple DMARC locations within a single shift
• Clean, scope, and inspect fiber end-faces using industry-standard tools and techniques
• Conduct light level testing using optical power meters and light sources at 1310nm and 1550nm wavelengths
• Identify and resolve fiber contamination issues, distinguishing between contamination and physical damage
• Escalate unresolvable faults following defined escalation procedures
• Log all test results, pass/fail outcomes, and actions taken into a customer-provided mobile/web application
• Scan and validate cable barcodes using Bluetooth scanners (Code 128 standard)
• Confirm polarity using IR cards where required
• Maintain accurate documentation and ensure complete, first-time records with no missing data fields
• Adhere to all ESD, PPE, and site safety requirements

Fiber Optics Experience

• Minimum 3+ years of hands-on fiber optic cabling experience in data centers, network rooms, or similar restricted facilities
• Demonstrated experience with LC, MPO/MTP, and SC connector types
• Previous experience performing fiber circuit audits or circuit validations — must be able to describe scope, volume, and outcomes
• Working knowledge of DMARC environments and the technician's role within them
• Ability to distinguish between a contaminated end-face and physical fiber damage without guidance

Cleaning & Inspection

• Proficiency with one-click cleaners, cassette cleaners, and reel-style cleaners
• Understanding of when to apply wet clean versus dry clean methodology
• Familiarity with proper cleaning sequences for both LC single connectors and MPO multi-fiber connectors
• Knowledge of common cleaning errors and how to avoid them

Scoping & Testing

• Hands-on experience with fiber inspection scopes or video probes
• Ability to inspect MPO end-faces across all fiber positions and interpret results accurately
• Solid understanding of pass vs. fail criteria for fiber end-face inspections of ultra-low latency fiber connections
• Experience operating an optical power meter and light source — must be able to walk through a full light level test procedure
• Familiarity with expected power levels for multimode and single-mode circuits and ability to flag anomalies
• Working knowledge of IEC 61300-3-35 cleanliness standards is a strong plus

Troubleshooting

• Demonstrated ability to troubleshoot and resolve failing circuits on the first attempt
• Ability to isolate fault location — DMARC, patch panel, or further down the run
• Experience handling circuits that fail after cleaning attempts and executing next-step escalation decisions
• Comfortable working across multiple failing circuits simultaneously with clear prioritization

Documentation & App-Based Logging

• Experience using mobile or web applications to log field test results in real time
• Understands what constitutes a complete and accurate test record
• Ability to operate independently when connectivity is limited or an app is temporarily unavailable
• Experience correcting logging errors in ticketing or customer portals
• Must be comfortable learning a new customer-specific application within the first week of onboarding

• Prior experience working on hyperscale or large-scale data center build or audit programs
• Familiarity with Jira or similar ticketing platforms
• Experience with OTDR testing at 1310nm and 1550nm
• Experience working alongside general contractors or construction teams on active build sites
• Train-the-trainer experience or willingness to transition into a lead trainer role as the program scales

All technicians must be able to proficiently use the following:

• Fiber inspection scope and video probe
• Optical power meter and light source (1310nm / 1550nm)
• Wet and dry fiber cleaning solution and cleaners
• Bluetooth barcode scanner (Code 128 compatible)
• IR card for polarity confirmation
• Customer-provided laptopand application access
• Ericsson vest, hard hat, ESD-compliant footwear, hearing protection, and safety glasses
• Work cart with wheels for equipment transport

• ESD compliance is mandatory — candidates must be familiar with ESD requirements in data center and network room environments
• Full PPE compliance always required on site
• Must be able to complete and pass site orientation prior to starting work
• Prior experience working in restricted or secured facilities strongly preferred